NebrooReviews of nebroo.com

Response from NebrooJun 26, 2026

Hi Kristin! Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to experience discomfort with the hearing aids while also encountering delays during the return process. We sincerely apologize for the difficulty reaching our support team. We have recently experienced issues with our phone lines and support channels, which may have contributed to the delays in communication. We would like the opportunity to review your case, including the status of your return authorization and refund request. A member of our team will contact you directly to assist.

Response from NebrooJun 26, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been, especially after learning that the hearing aids were not suitable for your ear canals. We sincerely apologize for the difficulty you experienced reaching our support team. We have recently experienced issues with our phone lines, which may have contributed to the long hold times and disconnected calls, and we are sorry for the inconvenience. We would like the opportunity to review your case and assist with your return request. A member of our team will contact you directly to help resolve this for you. Thank you for bringing this to our attention. 💙

Response from NebrooJun 22, 2026

Hi Jackie! Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the pricing and upgrade process. We understand how frustrating it can be when charges do not match your expectations. We take concerns about pricing transparency seriously and would like the opportunity to review your order and address your concerns. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We’re very sorry to hear about the delivery issues you've experienced, especially after waiting such a long time and providing specific delivery instructions. We understand how frustrating it must be to have this happen more than once. We would like the opportunity to review your order and shipment details. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to investigate and assist further.

Response from NebrooJun 22, 2026

Hi Becki! Thank you for sharing your feedback. We’re sorry to hear that the fit, sound quality, and return experience did not meet your expectations. We understand your concerns regarding the return process and the time it has taken to reach a resolution. We take all customer feedback seriously and are committed to reviewing concerns related to product performance, customer support, and our return experience. We would like the opportunity to review your case further. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration with both the hearing aid issue and the difficulty reaching our support team. We have recently experienced issues with our phone lines, which may have contributed to the dropped calls and delays in communication, and we sincerely apologize for the inconvenience. We understand how disappointing it is when a product stops working and you are unable to get timely assistance. We would like the opportunity to review your case and help resolve this matter. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be to encounter product issues while also experiencing difficulty reaching our support team. We have recently experienced issues with our phone lines, which may have contributed to the long hold times and delays in communication, and we sincerely apologize for the inconvenience. We understand your concerns regarding the performance of the hearing aids and your refund request. We would like the opportunity to review your case and assist further. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced while trying to initiate a return. We understand how disappointing it is to receive assurances that someone will contact you, only to feel that your concerns have not been addressed. We have recently experienced issues with our phone lines and support channels, which may have contributed to delays in communication, and we are sorry for the inconvenience this has caused. We would like the opportunity to review your case and assist with your return request. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.