NebrooReviews of nebroo.com

Response from NebrooSep 10, 2026

Thank you for sharing your feedback! We’re glad to hear that your experience with our service and response was positive. As you continue adjusting to your new hearing aids, we hope they become more comfortable and beneficial with time. A member of our team will also reach out to you directly to check in and make sure you have the support you need. Thank you for choosing Nebroo! ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to arrange your return. We understand how disappointing it must be to send multiple emails and spend hours on the phone without receiving the return information you needed. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long wait times and communication delays. We’ve noted your order number, 403967, and would appreciate the opportunity to review your case and help get your return request properly addressed. Please provide the email address associated with your purchase so our team can review the details and reach out to you directly. Thank you for bringing this to our attention. We’re sorry we didn’t provide the timely and responsive service you expected, and we hope to have the opportunity to make things right. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to arrange your return. We understand how disappointing it is to be told that someone will call you back and then not receive the assistance you need. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty reaching a live representative and the delays in communication. We’d appreciate the opportunity to help get your return request properly addressed. Please provide your order number and the email address associated with your purchase so our team can review your case and reach out to you directly with the appropriate next steps. Thank you for bringing this to our attention. We’re sorry we didn’t provide the responsive support you expected, and we hope to have the opportunity to make things right. ❤️

Response from NebrooSep 5, 2026

Thank you for sharing your honest feedback. We’re glad to hear that our team was able to reach out, process your full refund, and work toward making things right. At the same time, we sincerely apologize that it took a Trustpilot review before you felt your concerns received the attention they deserved. We understand that clear and timely communication is essential, and we’re sorry we fell short in that regard. We’re also sorry to hear that the hearing aids were nonfunctional and that you experienced charging and high-pitched squealing issues. We appreciate you bringing these concerns to our attention, as they are important for us to address and improve upon. Thank you for giving Nebroo the opportunity to make things right and for sharing your experience with us. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your detailed experience. We're sorry that the hearing aids did not meet your needs and that you experienced discomfort, fit issues, and persistent squealing. We also understand how frustrating the extended wait times were when you were trying to arrange a return. We're glad that when you finally reached Shiela, she took the time to listen to your concerns and work with you to find a resolution that avoided the additional return shipping expense. We're pleased to hear that the agreed-upon refund was processed promptly, and we'll be sure to share your appreciation with Shiela. We also appreciate your feedback about clearly communicating product suitability and setting expectations. Your experience is valuable as we continue working to improve the customer experience. ❤️

Response from NebrooAug 12, 2026

Thank you for sharing your experience. We're sorry the hearing aids weren't the right fit for you and that it took several attempts to reach the right person. We're glad our team was ultimately able to assist and provide your refund. We appreciate your patience and the opportunity to make things right. Thank you for giving Nebroo a try!

Response from NebrooAug 12, 2026

Thank you for taking the time to share such detailed feedback, Tom. We're sorry to hear that the hearing aids did not meet your expectations, particularly regarding the feedback and performance issues you experienced. We also understand your concerns about the replacement units and the refund options offered. We'd appreciate the opportunity to review your case and ensure your concerns are properly addressed. Please provide your order number or the email address associated with your purchase so our team can review the details and assist you further. Thank you for your honest feedback. We value your experience and the opportunity to improve.

Response from NebrooAug 14, 2026

Thank you for taking the time to update your review. We're sorry for the frustration you initially experienced trying to reach our customer service team. We understand how disappointing it can be to make multiple calls and send emails without receiving the timely assistance you expected. We're glad Marianne was able to personally reach out, explain the situation, and resolve your concern by processing your refund. We truly appreciate your patience and your willingness to update your review after we were able to make things right. We'll be sure to share your kind words with Marianne. Thank you for giving Nebroo the opportunity to resolve your concerns. ❤️