NebrooReviews of nebroo.com

Response from NebrooSep 5, 2026

Thank you so much for sharing your thoughtful and balanced feedback! While we’re sorry to hear that the devices ultimately weren’t the right fit for your needs, we’re truly pleased to know that our customer service team was able to provide quick, solution-oriented support and work with you throughout the process. It means a great deal that, despite the product not meeting your specific needs, you would still feel comfortable recommending others give Nebroo a try. We’ll continue working to improve both our technology and customer experience. Thank you for giving Nebroo the opportunity to assist you and for recognizing the dedication of our support team! ❤️

Response from NebrooSep 5, 2026

We’re truly sorry to hear about your experience with your Nebroo Infinity hearing aids and the frustration you encountered while trying to arrange your return. We understand how disappointing it is when the hearing aids don’t perform as expected, especially after trying different ear tips and reaching out for assistance. We’re also sorry that the communication surrounding your refund request left you feeling that you were being pushed toward an option you did not want. We’ve been experiencing issues with our phone lines, and we apologize for the difficulty and frustration this has caused. We’d appreciate the opportunity to review your case and better understand what happened with your return and refund request. Please provide your order number and the email address associated with your purchase so our team can look into the details and reach out to you directly. Thank you for sharing your feedback. We’re sorry we didn’t provide the experience you expected and hope we can have the opportunity to make things right. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about your frustrating experience, especially with the long wait times and difficulty getting the information you needed. We’ve been experiencing issues with our phone lines, and we understand how frustrating it must have been to spend so much time waiting without getting the support you needed. We’re also sorry that your experience with ordering supplies and trying to arrange a return was not as smooth as it should have been. We’d still like the opportunity to assist you with your return request and address your concerns. If you can provide your order number and email address, a member of our team will review your case and reach out directly. Thank you for bringing this to our attention. ❤️

Response from NebrooAug 12, 2026

Thank you for sharing your experience. We're sorry the hearing aids weren't a comfortable fit and that you experienced frequent feedback despite your efforts to make them work. We also apologize for the frustration you encountered during the return process. We'd appreciate the opportunity to review your case and address any outstanding concerns. Please send us your order number or the email address associated with your purchase so our team can assist you. Thank you for your feedback. It helps us continue improving our customer experience.

Response from NebrooJul 4, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been when you were unable to get the assistance you needed. We regret that the device settings and the support process did not meet your expectations. We've also recently experienced issues with some of our communication channels, which may have contributed to the longer wait times, and we sincerely apologize for the inconvenience. We would appreciate the opportunity to review your concerns and assist further. Please provide us with your phone number and email address so one of our team members can contact you directly. Thank you for bringing this to our attention.

Response from NebrooJul 6, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not provide the balanced hearing experience you were expecting and that you continued to experience background noise issues. We understand your decision to request a refund and would like the opportunity to assist you with the return process. Please provide us with your phone number and email address so one of our team members can contact you directly. We've also recently experienced issues with some of our communication channels and sincerely apologize for any delays you may have encountered. Thank you for bringing this to our attention.

Response from NebrooJul 6, 2026

Thank you for your feedback. We're sincerely sorry for the long wait time and understand how frustrating that experience must have been. We've recently experienced issues with some of our communication channels, which may have contributed to longer hold times, and we sincerely apologize for the inconvenience. Please provide us with your phone number and email address so one of our team members can contact you directly and assist you. Thank you for bringing this to our attention.

Response from NebrooJun 26, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you've experienced while trying to process your return. It looks like we're already in touch regarding your case, and our team is actively working with you toward a resolution. We appreciate your patience and understand how important it is to resolve this as quickly as possible. Thank you for giving us the opportunity to make things right.