NebrooReviews of nebroo.com

Their customer service is terrible! I called customer service several times to make a return I was on hold for over forty minutes, the second time I called their system hung up on me after an hour. I finally mailed the hearing aids back to them and gave up on getting my money back.

They do not stand by their product. A sell you garbage and then try to make it. Sound like it's your fault, do not waste your money on nebro. Hearing aid battery's last maybe 6 months. And that's if you're lucky as saying you what they want, not what you purchase, you're very aware of these people. The same goes for hearing direct club. There are no better then nebro0 you've been warned

Don’t waste your money. I bought a pair and I tried them for three weeks and they sounded extremely Tinney and echoey and of course the Support they said they were going to give me never ever happened

Hearing aids don't Last. Don't waste your money. Had Three sets and the right hearing aid went out on all of them. Warranty is minimal only a little over 100 days. Buyer beware!

I had a really bad experience with their customer service as it relates to their return policy. They have a phone number to call but you’re on hold forever. So I sent an email outlining my problems with their hearing aids, and told them that I followed their suggestions included with their product but that these were not a fit for me and I wanted their return information. They kept trying to persuade me to keep the aids each and every time I contacted them. And the only time I got a response was when I would send a follow up email. Then I finally got a return address after 2 weeks from my initial contact. Additionally, the L hearing aid never fit and the R one was uncomfortable in my ear. Even at the lowest setting, the amplified sounds were too loud. I recommend that consumers do more research regarding any type of hearing amplifiers vs. hearing aids before making a substantial purchase. I unfortunately never experienced any of the product benefits they highlighted in their ads.

I have a fairly old hearing aid so I decided to try these. They did not work for me at all. I may be part of the problem as I was told when I got my original hearing aid that I had a very small ear canal. No matter which domes I tried, they come in various sizes, I could only get a couple of them to snap on, the others, hard as I tried just would not go on the end of this earpiece. I did not care for the way that it sat in my ear. When I called for help, I first had to go through a computer assistant, which was no help and when I finally got a human, I tried a couple of things that I had already tried before and it still didn’t work so I was so frustrated. I just said I was ready to send them back and get a full refund. She gave me the address which is in Ontario Canada and then she offered me. I think it was a 20% refund and I said no thanks then she made me another offer for a refund. It was a little bit more but still a little less than half what I paid and it irritated me because that made me feel that the company wasn’t reputable because she instantly start offering a refund without even having to return them. I did not get a full refund, but the difference I figured was going to cost me to have to ship them to Canada and have a proof of receipt so I felt OK about the refund, but I’m really disappointed in the company and the hearing aids.

Constantly ringing very hard to stop. Very disappointed.

The guarantee refund if you don’t like them is deceptive. We ordered from the company that claims to be in the US. However when we decided to return them, we had to ship them USPS to Canada! This cost $148.60!! Scam alert.