NebrooReviews of nebroo.com

Response from NebrooJul 17, 2026

Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced with the fit of your hearing aids and the challenges you faced while trying to get assistance. We understand how frustrating it must be to receive devices that don’t work comfortably for your ears, especially after trying different options and waiting for follow-up support. We also apologize for the concerns regarding the unexpected charges and the difficulty reaching our team. We appreciate your feedback that the hearing aids themselves were not the issue, but rather the fit for your specific ear canals. We’d like the opportunity to review your account, address your concerns, and assist with your request for a resolution. Please provide your contact information so our team can reach out and help. Thank you for bringing this to our attention. Your feedback helps us improve our products and customer support experience.

Response from NebrooJul 17, 2026

Thank you for taking the time to share your update. We're glad to hear that your concerns were addressed and that the company was able to make things right. We appreciate your patience and the opportunity to work through the situation with you. Thank you for giving us the chance to resolve the matter, and we appreciate your understanding and support.

Response from NebrooJul 6, 2026

Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating this situation must be. We've recently experienced issues with some of our communication channels, which may have contributed to delays in responding, and we sincerely apologize for the inconvenience. We would like the opportunity to review your return request and the duplicate order concern. Please provide us with your phone number and email address so one of our team members can contact you directly and assist you as soon as possible. Thank you for bringing this to our attention.

Response from NebrooJul 6, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this has been. After reviewing your case, it appears that our team has been trying to get in touch with you but has been unable to reach you. We've also recently experienced issues with some of our communication channels, which may have contributed to delays, and we sincerely apologize for the inconvenience. Please provide us with the best phone number and email address to reach you, and one of our team members will contact you directly to discuss your concerns and help find a resolution. Thank you, and we look forward to assisting you.

Response from NebrooJul 6, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations and that you've had difficulty reaching our support team. We've recently experienced issues with some of our communication channels, which may have contributed to the longer wait times and delays, and we sincerely apologize for the inconvenience. We would like the opportunity to review your refund request and assist further. Please provide us with your phone number and email address so one of our team members can contact you directly and help resolve your concerns. Thank you for bringing this to our attention.

Response from NebrooJul 6, 2026

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand why you feel frustrated. We regret that your interactions with our support team did not meet your expectations. We've recently experienced issues with some of our communication channels, which unfortunately contributed to longer wait times and delayed responses. We understand how disappointing that has been, and we sincerely apologize for the inconvenience. We would appreciate the opportunity to review your case and address your concerns directly. Please provide us with your phone number and email address so one of our team members can contact you and work toward a resolution. Thank you for bringing this to our attention.

Response from NebrooJul 6, 2026

Thank you for taking the time to update your review and share your experience. We're pleased to hear that your refund has been processed. At the same time, we sincerely apologize for the frustration caused by the return process, the communication challenges, and the lack of clarity regarding return shipping and refund timelines. We've recently experienced issues with some of our communication channels, and we understand how that impacted your experience. A member of our team will also reach out to you to address your concerns and discuss your experience further. Thank you for bringing this to our attention and for your valuable feedback.

Response from NebrooJul 6, 2026

Thank you for taking the time to update your review. We're pleased that we were able to connect with you and resolve your concerns. We appreciate your patience throughout the process and are grateful for the opportunity to assist you. Thank you for your kind words about our team. We truly appreciate your feedback and are glad we could provide a satisfactory resolution. We wish you all the best.