NebrooReviews of nebroo.com

If I could rate a zero, I would. It took me about a month to reach their customer services. I called several times, waited on hold, was disconnected twice. Never did reach anyone live. I was emailing them as well. I received a response via email, not with the requested information, but what I would consider to be a stale tactic. I received return instructs about 10’days later. The instruction are long. You have to send pictures, send a picture of the tracking number, they have to inspect upon receipt…… I purchased and they were sent from a Texas address, the return is to Canada. I had to pay an additional 50 dollars in taxes for the return. The product maybe be good, however, their customer service is beyond words.

Horrible experience! Was on hold for return information for 45 minutes, then was hung up on .. Don’t expect any help from this company. Update finally talked to a lady , gave me a choice, pay postage to send it to an address in Canada, or keep it to donate since I can’t use it , and receive half of what I paid. I chose partial payment because, postage would be high . Guess I’m lucky to get that . Lesson learned.

Hearing aids do not perform as described. They amplify all sounds and make a very load ringing noise. Refund policy requires you returning items to Canada paying all shipping and custom costs. They did eventually offer me a $69 refund and to keep the hearing aids. I consider this a total scam and think the FDA should investigate. After posting this review, Neebroo contacted me and offered to refund the entire amount if I deleted my review. I said no and we had a congenial conversation regarding their failure to disclose the return policy details. I said they really need to disclose the details of the return policy. They said the would still refund the entire amount even if I didn’t delete the review. So after finishing the call, I decided I should pass this info along

Had issues from the beginning. Trying to get help through the website was useless. The website was down for days. Tried calling but was left on hold for more than an hour before I gave up. Emailed Nebroo asking for a return label. Received a reply that I need to call them. Again, was left on hold until I gave up. This is the biggest scam I’ve ever encountered. I will continue writing reviews until I get the return label and refund! If you haven’t purchased from this company DO NOT DO IT! You will definitely regret it!!!

0Threw $100 into the trashcan! I ordered the Nebroo 3.0. Charged the case and ear buds. Put ear buds into my ears and a non-stop chirping sound just felt like a blunt instrument boring into my brain. I followed the directions, I made sure of a good, comfortable tight fit. I am about ready to throw this useless hearing aids out the window! If they helped you, then great. I am happy for you. As for me, they absolutely suck! That's about all...

For five days I made a concerted effort to regulate the Nebroo hearing aids. The "being in a barrel" sensation could not be corrected. I could hear myself breathe. It was awful. Gave me a headache. I tried what was suggested for the problem but nothing worked. Their weird process for getting the promised refund is ridiculous. You have to email to request what they refer to as "return request reference." I have sent several email requesting this "whatever it is" but with no response. Forget trying to reach someone by phone. You'll be on hold forever. Never reaching anyone. This is a frustrating experience. Terrible customer service. Why offer a refund if it has to be so difficult. I sincerely wish I'd never made the purchase in the first place. ----------------- This is July 13 and I finally received an email reply. Instead of supplying the needed information the email once again reiterated all the steps I should be taking to rectify the problem -- all of which I already told them quite clearly that I did indeed try all of them. The email closed with this statement: "That said, I completely understand if you've already decided that they're not the right fit for you. If that's the case, I respect your decision and will be happy to assist you with the return process." BUT, still they have not supplied the directions for completing the return and receiving the refund. Very wearying and very time consuming. -------------------- This ongoing saga is getting a bit humorous. This is a strange and weird company. Want to know why the product comes from TX but the return product must go to Canada-- out of the country? That way the disgruntled consumer will hesitate to follow through with the refund due to the cost and the hassle. SO... then when you hesitate, they come through with a piddly little offer cash amount to pacify the unhappy customer. They then will not have to mess with the return (in Canada), they send you the piddly refund amount and still make a killing. I called them on this in an email and they did not deny it. In their reply email this is what was stated: "With this option (referring to the tiny little cash refund offer), you may keep the hearing aids, and there is no need to go through the hassle and expense of returning them." What does this tell you? They KNOW they have disgruntled customers and they KNOW they won't want the "hassle and expense" of making the return. Their own words! What a racket! I refused their offer of a small refund, they replied with an amount $10 more. I then replied that since they were throwing numbers around I will ask for $64.50. Guess what? That $64.50 is now in my bank account. (I wish I could add an attachment, I'd send proof.) Is this sleazy or what? I'm also laughing at their reply for me to send my email address to them when the entire mess is already taken care of and the refund money is in my account. This company has no idea what's going on with their customers. Never ever ever would I do business with these crooks again.

DO NOT purchase!!!! No one ever answers the customer service phone number provided! When I emailed them that I wanted to return the hearing aids, they didn’t give me the return instructions until I sent a second email requesting them. The return is sent to Canada & cost me $80!!!! This is the worst experience I have every had with returning an unwanted item!!!!!

Slick ads. But absolutely no customer service followup. Despite claimg so. Hearing aids didn't work from the get go. Followed 30 day procedure precisely. Called them. Emailed them. But never a reply