NebrooReviews of nebroo.com

I received my Nebroo devices on mid-May, 2026 and wore them faithfully for 8 weeks following their 6 week protocol for daily wear. I had trouble getting the right dome fit. My voice sounds like I'm talking in a barrel. I have tried all the different size domes and there's no change. The smaller domes let the hearing aides fall out. I sent Nebroo an email explaining my experience and requested returning the devices for a refund, (they wouldnt talk to me on the phone.) Nebroo ignored me when I have problems. They ignore emails and phone calls to leave you out of the loop. They want your warranty time to expire because they want to keep your money. DO NOT BUY NEBROO because you will be stuck with a worthless product you can't use. Their warranty is worthless!!! Update: 08/01/26 Nebroo did finally refund my purchase. They said that they were having telephone issues and it was reason they didn't respond to my request. They refunded the entire payment. Thank you Nebroo.

They are either totally defected or really a bad hearing aid. They did nothing as they said on the ad. I was foolish as a 73 old woman to believe that the 120 day return was for real without some kind of problems. I tried all the tutorials that provided with no luck so I put in for a return. Well that caused me to search after they informed me that the return was to Canada which is very hard and costly to do especially for the elderly. I paid $105 and they offered me 30% refund to keep them and donate them. I found out it will cost $30+to send them back that is if I can figure how to return them. Still waiting on a RRR#. I plan to contact AARP and many other agencies in hopes they can help an elderly person from falling for the scheme. There is complaints on the BBB site and would advise anyone with the same to go and file a complaint. Also waiting on a return call from AG, they were interested in my story.

The return is to Canada, folks, to get a full refund which means internations shipping and inspection. OR a $22.17 (30%) refund. They suggested donating them to a local charity or elsewhere. Why isn't this in the ad that the company is Canadian?? My issues: The device picked up too much background noise so I could not hear anything clearly. The device had no option to lower the noise level. The device had no option to turn them off when I needed to take them out (eg. at a practitioner's office),, unless the charger was with me. Save your money.

I ordered hearing aids from Nebroo. They took forever to ship, and they used an unreliable shipper who damaged the shipment and it had to be returned to Nebroo. I believe Nebroo uses AI to reply to emails because they write just what you want to hear, but they never follow through. After many months, I finally requested a refund, and they credited me $28 of my $49 purchase. I actually DID receive a set of hearing aids from them, and they were totally defective. They offered me a free pair of their more advanced hearing aids which never arrived. Hence, the request for a refund.

I purchased the Neebroo hearing aids hoping to capitalize on advanced technology. After a few days of use, the hearing aids’ sound quality was awful. I heard nothing but static and background noise. I decided to return the aids and found out that of the $800 I spent, only 299 would be returned. Neebroo advertised an awesome return policy which is a lie. The only money I am being reimbursed is for the Neebroo lifetime membership. This company misrepresents its product and return policy. I hope someone reads this and decides not to purchase one of these hearing aids. Netboo ref #244671, 28034 Hwy 41, Griffith, Ontario, Ontario. Canada KOJ2RO Netbook management contacted me and expressed concern that I had been treated that way. They have since refunded the entire amount of the purchase. Thank you neebroo for doing the right thing.

Elder fraud alert!! This company puts all customers on hold for an hour, and then hangs up once a real person is on the line. My husband has tried numerous times to contact them about his order #348449, He spent $496.00 and says the hearing aids amplify all sounds. And so he wants a refund. Nebroo doesn't even give customers a chance. They never pick up, and that way they never have to take back returns. Since they are marketing to an older generation, they are taking advantage of senior citizens!!! Do not do business with them.

If customer service had to be rated I would give them a NEGATIVE 100!!! Really I pushed to have my call wait until a representative was available?? Bullshit!! Not one day— BUT TWO DAYS— I waited on hold for OVER A HOUR BOTH DAYS——AFTER the system called me back stating they were ready for my call!!!! WTH people!!!!!! I’m royally pissed off!! I would not recommend nebroo FOR ANYTHING!!

this is the worst company I have ever had to deal with!!! their website promises so much but in the end its hard to deal with a company that you can not get in touch with!!! I have talked to many reps trying to help me only to get disconnected and have to call back, you never get to talk to a real person, and no information at all on returns.!!! Ive waited on customer service for AN HOUR AND A HALF!!!! come on are you kidding. finally hung up have sent emails left phone number and email to return call and never hear anything from anybody.!!!!! My husband and I spent a day trying to insert domes on hearing aides and were so frustrated, we tried everything and could not get them on hearing aide, now I am74 and not in good health but that is beside the point,product is not fitted correctly or something, shouldnt be hard to do.I need a refund and after reading reviews am very disappointed to hear it is expensive to return aides, ah hello most of us are retired on fixed incomes what a rip off!!!!! would not recommend to anyone just because of lack of customer service, what a disappointment!!!!!! not sure who to contact now, better business company I guess Hope others have better luck than I did, I still have not heard from any one.1!!!!!!!!!!!!!!!!!!