NebrooReviews of nebroo.com

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're sorry to hear that the hearing aids did not meet your needs and that you have had difficulty obtaining the return authorization you requested. We understand how frustrating it must be to make multiple requests over the course of a week without receiving the information you need to proceed with your return. We also appreciate your feedback regarding the instruction manual and the difficulty of navigating the information. We'd still like the opportunity to assist. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly regarding your return request. We apologize for the inconvenience and appreciate your patience while we work to address your concerns. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're truly sorry for the frustration you've experienced with the return process and the difficulty reaching our Customer Service team. We understand your concerns regarding the return shipping costs and your hesitation about providing banking information. We take your trust and privacy seriously, and we appreciate you explaining why you feel uncomfortable with the current process. We'd still like the opportunity to assist and review your case. Please provide your order number and the email address associated with your purchase so our team can locate your account and have someone reach out to you directly. We sincerely apologize for the inconvenience and hope we can help provide a better resolution. Thank you for giving Nebroo the opportunity to address your concerns. ❤️

Response from NebrooAug 14, 2026

Thank you for sharing your experience, TC. We're sorry to hear that the hearing aids have not performed as expected and that you've had difficulty reaching our support team. We understand how frustrating it must have been to experience inconsistent performance and excessive noise, especially after trying to contact us several times. We apologize for the delays you've encountered with our communication channels. That said, we'd appreciate the opportunity to review your case and make things right. Our team is committed to helping customers find a suitable solution, whether that means troubleshooting the devices or assisting with the return process. Please provide your order number or the email address associated with your purchase so we can look into your case and assist you further. Thank you for your patience and for giving Nebroo the opportunity to address your concerns.

Response from NebrooAug 14, 2026

Thank you for sharing your experience. We're sorry to hear that the replacement pair did not resolve the Bluetooth sound and connectivity issues and that you've had difficulty reaching our team regarding your refund. We understand how frustrating it is to spend hours on hold and still be unable to connect with a representative. We apologize for the communication difficulties you've encountered. We'd like the opportunity to review your case and work toward a resolution. Please provide your order number or the email address associated with your purchase so our team can locate your account and assist with your refund request. We appreciate you bringing this to our attention and hope we can turn this experience around for you.

Response from NebrooAug 12, 2026

Thank you for sharing your experience. We're sorry to hear about the repeated issues with your hearing aids and the difficulty reaching our support team. We apologize for the long wait and frustration you experienced. We have been experiencing issues with our communication channels, which unfortunately affected response times. We'd like the opportunity to review your case and see how we can assist. Please send us your order number or the email address associated with your purchase, and our team will look into this for you. Thank you for bringing this to our attention. We appreciate the opportunity to help.

Response from NebrooAug 12, 2026

Thank you for bringing this to our attention. We're sorry to hear about the concern regarding an order and charge you did not intend to complete. We understand how concerning an unexpected charge can be, especially when you believed the purchase had not been finalized. We have also been experiencing issues with our communication channels, which unfortunately affected our response times. We'd like to review this matter and assist as quickly as possible. Please provide the order number or the email address associated with the order so our team can investigate the charge and contact you regarding the next steps. Thank you for bringing this to our attention. We appreciate the opportunity to review your concerns.

Response from NebrooAug 12, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience with the hearing aids and the difficulty you've had trying to request a return. We apologize for the delays in reaching our support team. We have been experiencing issues with our communication channels, which unfortunately affected our response times. We'd like the opportunity to review your case and assist with your return request. Please provide your order number or the email address associated with your purchase so our team can look into this and help with the next steps. Thank you for bringing your concerns to our attention. We appreciate the opportunity to help resolve this.

Response from NebrooAug 12, 2026

Thank you for sharing your feedback. We're sorry the hearing aids were not a suitable fit and for the difficulty you've experienced trying to reach our team. We have been experiencing issues with our communication channels, which unfortunately affected our response times and callbacks. We sincerely apologize for the frustration this caused. We'd like to assist with your return and refund request. Please provide your order number or the email address associated with your purchase so our team can review your case and help with the next steps. Thank you for your patience and for bringing this to our attention.