NebrooReviews of nebroo.com

Response from NebrooJun 16, 2026

Thank you for your wonderful feedback! We're thrilled to hear that your Nebroo 3 hearing aids are helping you hear so much better and that you're enjoying the improvement in your daily life. We also appreciate your feedback regarding tracking information. We understand how important order updates are and will continue working to improve the delivery experience for our customers. Thank you for choosing Nebroo, and we're so glad you're hearing the difference! 💙

Response from NebrooJun 3, 2026

Thank you for sharing your experience, David. We're sorry to hear that you encountered an issue with your hearing aid after several months of use, and we understand how frustrating the wait times were when trying to reach our support team. We've recently experienced issues with some of our communication channels, and we're actively working to improve that experience for our customers. That said, we're delighted to hear that Marcus was able to assist you and provide the support you needed. We'll be sure to pass along your kind words to him. It's wonderful to know that he was patient, helpful, and able to help resolve the issue. Thank you for choosing Nebroo and for taking the time to share your feedback. We truly appreciate your support.

Response from NebrooJun 3, 2026

Thank you for sharing your experience and for providing an update. We're sorry to hear that the hearing aids did not meet your expectations in terms of comfort, sound quality, and overall performance. We understand how disappointing that can be, especially when you were hoping for a solution that would improve your hearing experience. At the same time, we appreciate you acknowledging that our team was able to review the issue and determine that there was a defect with the device. While this is certainly not the experience we aim to provide, feedback like yours helps us identify opportunities to improve our quality control processes and customer experience. Thank you for taking the time to share your honest feedback. We appreciate the opportunity to assist and wish you the very best moving forward.

Response from NebrooMay 26, 2026

Thank you so much for sharing your experience and detailed feedback! We’re very happy to hear that you’re enjoying your hearing aids and that the different adjustment modes helped you adapt them to your environment. We especially loved hearing your comments about the TV feature and battery life, and we’re glad our customer service team was able to help during the adjustment period. Thank you again for giving Nebroo a try and for sharing your journey with us. ❤️

Response from NebrooMay 20, 2026

Hi Ed. Thank you for taking the time to share your experience and update on the issue. We understand how frustrating Bluetooth connectivity problems can be, and we appreciate your patience while working through the troubleshooting steps with our team. We’re glad we were able to connect with you directly, and our team will continue working with you to help resolve the issue as quickly as possible.

Response from NebrooMay 8, 2026

We’re sorry to hear that one of your hearing aids isn’t working as expected and that you’ve had difficulty reaching us. We understand how frustrating it is to experience long hold times and dropped calls, especially when you need support right away. We’ve been dealing with temporary phone line issues and increased contact volume, which has affected response times, but we’re actively working to improve this. Your case will be escalated so our team can assist you with troubleshooting or a replacement and get this resolved for you as quickly as possible.

Response from NebrooMay 8, 2026

We’re sorry you’re having trouble accessing the app. In most cases, verification codes may be delayed due to network filtering, incorrect email/phone entry, or messages being routed to spam/junk folders. Please double-check the email or phone number used for signup and your spam/junk folder. If it still doesn’t arrive, our team can resend or update your verification details so you can get access. We’ll make sure this is escalated so it gets resolved quickly for you.

Response from NebrooMay 8, 2026

We’re sorry to hear the device hasn’t met your hearing needs and that you’re experiencing feedback and weak volume even at the highest setting. We also understand how frustrating it has been trying to reach us by phone after multiple attempts and long wait times. We’ve been experiencing temporary phone line issues and delays in support response, which have affected both call handling and follow-ups. That said, your return request is important, and we will escalate your case so our team can assist you directly with the proper return instructions and next steps as soon as possible.