NebrooReviews of nebroo.com

Response from NebrooAug 24, 2026

Thank you for sharing your feedback. We're truly sorry about the delay with your order and the difficulty you've experienced trying to reach our team. We understand how frustrating it must be to spend hours on hold repeatedly without getting the assistance you need. We'd still like the opportunity to help resolve this for you. Please provide your order number and the email address associated with your purchase so our team can locate your order and review the shipment status or refund request. We sincerely apologize for the inconvenience and frustration. We appreciate your patience and hope we can turn this experience around for you. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're truly sorry to hear that you received only one pair and had such a difficult time reaching our Customer Service team. Spending more than six hours on hold without connecting with an agent is understandably frustrating. We also apologize for the trouble you've experienced with the app registration code timing out. We understand how these issues can leave you feeling disappointed and concerned. We'd still like the opportunity to assist and make things right. Please provide your order number and the email address associated with your purchase so our team can review the missing pair and app issue and follow up with you directly. Thank you for bringing these concerns to our attention. We appreciate the opportunity to address your experience and provide the support you deserve. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your detailed experience. We're very sorry to hear about the persistent squealing you experienced with the Nebroo Infinity and, especially, the difficulty you've had trying to reach our team about your refund. We understand how frustrating it must have been to spend more than an hour on hold multiple times and then experience a technical failure when you finally tried another option. We sincerely apologize for the inconvenience and the lack of timely assistance. We'd like the opportunity to review Order #391714 and help resolve your concerns. A member of our team will reach out to you directly to discuss your refund request and work toward a resolution. We appreciate you bringing this to our attention and giving Nebroo the opportunity to address the situation. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations and that you've had difficulty reaching a live representative for assistance. We understand how frustrating it can be, especially as an experienced hearing aid user, to have questions about the product and return process without being able to get timely support. We apologize for the difficulty you've encountered with our communication channels. We'd still like the opportunity to assist and clarify the return process for you. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly. Thank you for bringing your concerns to our attention and for giving Nebroo the opportunity to address them. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're truly sorry for the frustration you and your husband have experienced while trying to arrange a return. We understand how upsetting it is to repeatedly attempt to reach someone and have the calls disconnect. We'd still like the opportunity to assist and help get your refund request resolved. Please provide your order number and the email address associated with the purchase so our team can locate the account and follow up with you directly. We sincerely apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this right for you. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're truly sorry to hear about the duplicate charge and the difficulty you and your mother have had reaching our team. We understand how concerning and frustrating it is when a billing issue remains unresolved despite repeated calls and emails. We'd like the opportunity to review the account and help resolve the duplicate charge and refund request. Please provide the order number and the email address associated with your mother's purchase so our team can locate the account and follow up directly. We sincerely apologize for the frustration and inconvenience. We take billing concerns seriously and would appreciate the opportunity to make this right. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your feedback. We're sorry to hear that your left hearing aid would not charge and that you had difficulty getting the assistance you needed. We understand how frustrating it is when a product isn't working properly and you don't feel you're receiving adequate support. We'd still like the opportunity to review your case and see if we can find a better resolution for you. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly. We apologize for the frustration and appreciate the opportunity to address your concerns. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your perspective and for taking the time to explain your concerns. We understand your concerns regarding how the product is presented in advertising, particularly around the appearance of the hearing aids and the expectations that marketing materials may create. We take feedback about clarity and transparency seriously and appreciate you bringing this to our attention. We'd like the opportunity to better understand your concerns and review the specific experience you encountered. Please provide any relevant order information or the email address associated with your purchase so our team can look into the matter and follow up with you directly. Thank you for bringing this feedback to our attention and giving Nebroo the opportunity to address your concerns.