Lora D.
Outstanding support from the Nebroo rep and supervisor
My situation was somewhat complicated in that I wanted to return my complete set of hearing aids as well as a replacement that had been sent. The original set was uncomfortable and had a hissing sound that wouldn't stop, which is why a replacement was sent. The representative, Ben, spoke with his supervisor and we came to an incredibly generous resolution to the problem. My hearing loss requires having over/behind the ear aids. The support team was definitely concerned that I get a refund and guided me through the process. I will definitely recommend this company for their swift action and professionalism.
Response from NebrooOct 16, 2026
Thank you for sharing your experience! We’re glad Ben and our support team were able to work with you to find a generous resolution that addressed your concerns. We understand how important it is to find hearing aids that suit your specific needs, and we’re pleased that our team guided you through the refund process with care and professionalism. We’ll be sure to share your kind words with Ben. Thank you for your recommendation and for giving Nebroo the opportunity to assist you! ❤️