NebrooReviews of nebroo.com

Response from NebrooSep 5, 2026

We’re truly sorry to hear about your experience and the frustration caused by the difficulty reaching our team. We understand how upsetting it must have been to wait over an hour for assistance only to have the call disconnected, especially when you were simply trying to obtain the information needed to return your hearing aids. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the inconvenience and the lack of timely communication. We’d still appreciate the opportunity to assist you and make sure your return request is properly addressed. Please provide your order number and the email address associated with your purchase so our team can review your case and reach out to you directly. Thank you for bringing this to our attention. We take your feedback seriously and are working to improve the customer experience. ❤️

Response from NebrooSep 5, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to arrange your return. We understand how disappointing it is to make multiple calls and send several emails without receiving the assistance you need. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long hold times and difficulty reaching our team. We’ve noted your order number, #404642, and we’d like the opportunity to review your case and help get your return request resolved. A member of our team will review your information and reach out to you directly. Thank you for bringing this to our attention. We’re sorry we didn’t provide the responsive service you expected. ❤️

Response from NebrooSep 5, 2026

We’re truly sorry for the frustration you’ve experienced while waiting for your hearing aids and trying to reach our team. We understand how disappointing it must be to have already paid for your order and still be waiting for an update, especially after spending more than an hour on the phone without reaching a representative. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long wait and difficulty getting through. We’d like the opportunity to look into your order and help resolve this for you. Please provide your order number and the email address associated with your purchase so our team can review the status of your order and reach out to you directly. Thank you for bringing this to our attention. We hope to make this right for you. ❤️

Response from NebrooSep 5, 2026

We’re truly sorry to hear that you had difficulty getting a response when trying to arrange your return. We understand how frustrating it is when you’re simply trying to return a product that didn’t work for you and don’t receive the assistance you need. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the communication difficulties and the inconvenience this has caused. We’d still appreciate the opportunity to assist and make sure your return request is properly addressed. Please provide your order number and the email address associated with your purchase so our team can review your case and reach out to you directly. Thank you for bringing this to our attention. We hope we can have the opportunity to make this right. ❤️

Response from NebrooSep 5, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to arrange your return. We understand how upsetting it is to wait for a response for an entire week and then spend 30 minutes or more on hold when you’re simply trying to get the information needed to return your hearing aids. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long wait times and communication delays. We’d still appreciate the opportunity to assist and make sure your return request is properly addressed. Please provide your order number and the email address associated with your purchase so our team can review your case and reach out to you directly. Thank you for bringing this to our attention. We’re sorry we didn’t provide the timely and responsive service you deserved, and we hope to have the opportunity to make things right. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to return your hearing aids. We’ve been experiencing issues with our phone lines, and we understand how frustrating it must have been to spend hours on hold without reaching anyone. This is certainly not the level of customer service we want to provide. We’d still like the opportunity to assist you with your return request and help get this resolved. If you can provide your order number and email address, a member of our team will review your concerns and reach out directly. Thank you for bringing this to our attention. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your detailed experience. We're sorry to hear about the difficulties you've encountered with the hearing aids, app, and reaching our support team. We'd still like the opportunity to assist and look into this for you. Please provide your order number and the email address associated with your purchase so our team can locate your account and review your concerns. Once we have those details, a member of our team can follow up with you directly and work toward a resolution. Thank you for giving Nebroo the opportunity to address your concerns. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your feedback. We're truly sorry for the frustration you've experienced while trying to reach our team. We understand how discouraging it must be to make multiple attempts, spend over an hour waiting, and still not reach a representative. We'd like the opportunity to assist you with your return request and make the process as smooth as possible. Please provide your order number and the email address associated with your purchase so our team can locate your account and assist you directly. We apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this experience better for you. ❤️