NebrooReviews of nebroo.com

Response from NebrooJul 4, 2026

Thank you for taking the time to update your review. We're sorry your initial experience with our customer support did not meet your expectations, but we're grateful we had the opportunity to reconnect with you. We're pleased to hear that you've been receiving attentive support and that your dedicated agent has been helpful throughout the process. While we're sorry the product wasn't the right fit for your needs, we truly appreciate your recognition of our team's efforts. Thank you for your feedback and for giving us the opportunity to assist you.

Response from NebrooJul 4, 2026

Thank you for taking the time to share your experience. We're sorry about the long wait you experienced when trying to reach our support team, and we appreciate your patience. We're glad that once you connected with one of our representatives, your concerns were heard and a suitable solution was offered. Thank you for recognizing our team's efforts. We appreciate your feedback and are grateful for the opportunity to assist you.

Response from NebrooJul 6, 2026

Thank you so much for your wonderful review! We're delighted to hear that you're finding your Nebroo hearing aids lighter and more comfortable than your previous pair. Knowing that you can wear them comfortably throughout the day is exactly the kind of experience we strive to provide. Thank you for choosing Nebroo and for taking the time to share your feedback. We're thrilled to be part of your hearing journey and truly appreciate your support!

Response from NebrooJul 6, 2026

Thank you for taking the time to share your experience! We're delighted to hear that you're happy with the performance of your Nebroo hearing aids and that they've compared favorably to more expensive brands. We also appreciate your honest feedback regarding your customer service experience. Your comments help us continue improving the support we provide. Thank you for choosing Nebroo and for your recommendation. We truly appreciate your support!

Response from NebrooJul 6, 2026

Thank you for taking the time to share your feedback! We're delighted to hear that you were happy with your overall experience. We also appreciate your comments regarding the delivery process. We understand how confusing it can be when the final delivery carrier differs from what was expected, and we'll use your feedback to help improve communication and tracking updates for our customers. Thank you for choosing Nebroo. We truly appreciate your support and hope to provide you with an even better experience next time.

Response from NebrooJun 26, 2026

Thank you for your wonderful feedback! We're thrilled to hear that Marcus was able to help you find the right solution with the Bluetooth upgrade. It's especially rewarding to know that you're now using your hearing aids every day and that they've made such a positive difference in your daily life. We'll be sure to share your kind words with Marcus. Thank you for choosing Nebroo—we're delighted to be part of your journey to better hearing!

Response from NebrooJun 26, 2026

Thank you for your wonderful feedback! We're delighted to hear that Travis was able to guide you through the Bluetooth pairing process with clear, step-by-step instructions and made sure everything was working before ending the call. It's great to know your hearing aids have been working fantastically ever since. We'll be sure to share your kind words with Travis. Thank you for choosing Nebroo and for your recommendation! 💙

Response from NebrooJun 22, 2026

Thank you for sharing your experience. We’re very sorry to hear about the difficulties you encountered both when seeking support and during the return process. We understand how frustrating it must have been to spend so much time trying to reach our team without receiving the assistance you needed. We have recently experienced issues with our phone lines, which may have contributed to the long hold times and dropped calls, and we sincerely apologize for the inconvenience. We’re also sorry to hear that the hearing aids did not provide the benefit you were looking for. We would like the opportunity to review your case and assist further. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.