North Carolina State Employees Credit UnionReviews of ncsecu.org

I was a customer for over 50 years. The folks in the branches are great, but the "corporate" people need to learn to think straight. New software is beyond terrible - the old system was light-years ahead of what they have now. Billpay is full of problems - useless now. Customer service is a disfunctional robot that stonewalls all questions. How can a company be so good at the local level and so bad at the corporate level? So sad.

They rolled out a new website which is terrible. Transfers that I have not done keep automatically happening twice a month messing up my accounts. How Can they get away with it??? Customer service online and at the branch is useless and rude talking down to me like I'm ignorant. It appears to me that these "phantom" transfers are some sort of holdover from the old system. Also, they took out an extra $1000 and then immediately refunded it but claim the payee did it which is ridiculous...the payee can't take money from my account!!! I'm at a total loss as what to do. How is all this even legal???

When you try to get help over the phone you have to deal with their new automated assistant "Enema" If you keep pressing 0 you will get a ridiculous wait time to talk to a human

I loved them when I was married and still teaching. My husband left six took out money. I tried to work out a plan because I couldn’t afford my car pmts. They refused. If I couldn’t pay what they said, they would charge off my loan. I tried to sell. They refused to take the car. A man came out that bank the other day. Got in his car and killed himself. I also had frauds for $407. I tried to get it disputed and get it back. The girl went to jail for I’d theft but the bank has that on my credit to. They refused to help. Police has report.

My uncle died, went with my aunt to handle the business, had to return 5 times. A lady names Blessl Barbour talked to my aunt like she was a child. She did not want me involved, in the decision making. Uncle had secret accounts, they lied and told my aunt after getting a letter from the courts, she could see the accounts. We are here now visit #5, they stalling I cant figure out why! We still cant see until we get a letter of Administrator...why were we not told this on visit 1. Ruth and Blessel on Vandora need to go back to training. Another question, why yall allowing married people to open accounts w/o beneficiary or pod? For that matter why is anyone allowed to do this! Let me give proper credit to the last Lady we spoke to, she knew what the form was, dont remember her name but she is to the left of Ruth when facing Ruth's office. It was almost like they did it on purpose

Been with SECU for over 20 years. Recently lost my job last year and was unable to pay off my SALO account and credit card. My SALO account was charged off so therefore I was told in a letter that I would have limitations to my account. Tried to go online to view my account and they took away my rights to do that. I was under the Second Chance program and got a text saying I will no longer be receiving text messages. So therefore I didn't get the alert that I had items trying to clear. I contacted the Operations Center and I was informed that they closed my checking account .So therefore I couldn't put money in my account to clear the items. The remainder money in the account was moved to my savings to close my checking. I was also told that whatever tries to come thru will be rejected and I would not be charged for NSF fees. I had this conversation recorded. 2 days later I had learned that I was charged $60 in NSF charges. I called the Hillsborough branch where I originally opened my account in 1994 and questioned why when the account was closed. I was told it was not closed. I told them it was closed and that is why I couldn't make a deposit. Then we went over dates of correspondences that they have sent me. I was given 15 days to pay a balance or I would have limited access to my account but not closed. It was dated February 5 and my checking account got closed on the 18th. They couldn't give me proper explanation what happened and also why I was told my account was closed. That conversation was recorded as well. I was placed on hold for a manager. I was on hold for a long time and eventually the manager Tyretta came to the phone. She also told me the account was never closed because they couldn't close it because I still had items trying to clear. But the lady who I spoke to at the Hillsborough branch prior to Tyretta had read a letter out to me that I was to be receiving soon that they closed my account but it's not closed??? So we are going back and forth about the closed and non closed account, charge off and that I am responsible for the $60 in which I refused to pay because I was not given accurate information and I wouldn't have been charged. I asked her about comprehension issues and she stated that I had the comprehension issue. She finally admitted that the person at the Operations center didn't close the account correctly. She refunded back the $60 and said she was going to put my account in a hold to debits status so that they would get rejected. Then she said ANYTHING that tries to come to the account will be rejected and my account will close. And I have that recorded. Well I had filed my taxes a few days prior to them closing my account and the IRS will not allow you to change financial institution once refund is submitted. So my refund arrived February 25 in which my account was closed. The refund was supposed to have been rejected and sent back to the IRS but the credit union opened back up my checking account to deposit the funds so that they can take the charge off amount from the SALO which was most of my refund. I had already told the Hillsborough location that I would pay the advance back once I get a job but Tyretta acted like it didn't matter because it was charged off but it still had to be paid. So therefore they knew I had a refund coming and it appears to me that they never closed the account so that they can receive the refund. So the credit union was deceitful which is cruel. I didn't mind making payment arrangements. I had talked to that branch several times and they were aware of my situation and didn't off a resolution. They just sent correspondences in the mail telling me I need to comply within so many days from the date of the letter in which I was never given. SECU is a horrible place to bank. They've made changes supposedly for the better but instead the worst. When changes were being made I had difficulty balancing my account because of how they had items in activity for a long period which was not giving you a more accurate balance. One day I will be in the negative for some unknown reason because there was no paper tail. And them the next day you have a positive balance without that paper trail. My money was always off as if they were stalking money. And other members had complained about that same issue. I'm glad that I bank at another credit union.

I've been a member for almost 30 years, and I used to be proud of that as a fact, but no more. Their dispute team is the main reason I feel this way, which is problematic from the top down. In detail, I had a dispute that wasn't too complicated, so I expected another prompt provisional credit and the closing of my dispute, instead, the case was closed for insufficient evidence. Immediately, after receiving this letter I called Walmart, the disputed company. Because they never disputed the hold put on an error made, they gave me their transaction number, releasing the hold. The reason I filed the dispute was the amount of time it was taking, not any discrepancies, yet, my case was closed. This was so simply done I had to ask the investigator's manager, India Hood, for details of their investigation. She said, she couldn't find any details of an investigation, yet, after giving me my initially deserving provisional credit, they stated that they were continuing to investigate a closed case, which didn't allow me to buy anything else from Walmart online until they've finished their undocumented investigation. Obviously, this was their vindictive way of prolonging my dispute through, immorality, unprofessionalism, and incompetence. Mostafa Foluke'.

Was a member for 23 years. Paid off car loans; they closed my checking account after a few NSF transactions which I paid the fees from. Went through a couple of rough days