North Carolina State Employees Credit UnionReviews of ncsecu.org

I was a customer for over 50 years. The folks in the branches are great, but the "corporate" people need to learn to think straight. New software is beyond terrible - the old system was light-years ahead of what they have now. Billpay is full of problems - useless now. Customer service is a disfunctional robot that stonewalls all questions. How can a company be so good at the local level and so bad at the corporate level? So sad.

They rolled out a new website which is terrible. Transfers that I have not done keep automatically happening twice a month messing up my accounts. How Can they get away with it??? Customer service online and at the branch is useless and rude talking down to me like I'm ignorant. It appears to me that these "phantom" transfers are some sort of holdover from the old system. Also, they took out an extra $1000 and then immediately refunded it but claim the payee did it which is ridiculous...the payee can't take money from my account!!! I'm at a total loss as what to do. How is all this even legal???

When you try to get help over the phone you have to deal with their new automated assistant "Enema" If you keep pressing 0 you will get a ridiculous wait time to talk to a human

Darius was amazing and helped out so much.! He definitely did above and beyond for me and my struggles.! Thank you Darius.! (I hope I’m spelling your name correctly lol) -Kaitlyn

NCSECU is the best for any type of financial services. Have used almost all of their services for 45 years and have never been disappointed! We use the Centennial Branch and they are the best!

I loved them when I was married and still teaching. My husband left six took out money. I tried to work out a plan because I couldn’t afford my car pmts. They refused. If I couldn’t pay what they said, they would charge off my loan. I tried to sell. They refused to take the car. A man came out that bank the other day. Got in his car and killed himself. I also had frauds for $407. I tried to get it disputed and get it back. The girl went to jail for I’d theft but the bank has that on my credit to. They refused to help. Police has report.

My uncle died, went with my aunt to handle the business, had to return 5 times. A lady names Blessl Barbour talked to my aunt like she was a child. She did not want me involved, in the decision making. Uncle had secret accounts, they lied and told my aunt after getting a letter from the courts, she could see the accounts. We are here now visit #5, they stalling I cant figure out why! We still cant see until we get a letter of Administrator...why were we not told this on visit 1. Ruth and Blessel on Vandora need to go back to training. Another question, why yall allowing married people to open accounts w/o beneficiary or pod? For that matter why is anyone allowed to do this! Let me give proper credit to the last Lady we spoke to, she knew what the form was, dont remember her name but she is to the left of Ruth when facing Ruth's office. It was almost like they did it on purpose

Great bank in Newland. New and modern. Very friendly staff. Always prompt and give easy direction.