Aloha by NCR VoyixReviews of ncrvoyix.com

I don't use NCR Aloha. I use NCR Secure Pay.

very prompt service, agents are very mush aware of and following up all the time

Our issue started on December 22, 2021, and from there it got nothing but worse. A few days into our problem is when I began to call on a regular basis about said problem. This ongoing issue was only recently resolved and only by the exact way that I pleaded for in December of 21. I pleaded to have a tech come out because restarting the machines repeatedly was just not going to work. It took more than a month for however many people involved from the tech world to agree with this suggestion and amazingly we are able to use all of our pin pads and most of the system that was being worked on. When a non-IT person can come up with a solution faster than the entirety of a tech team working on a problem doesn't that say something to the level of competence of said team. I will say Nestor Flores was great but everyone else i spoke to was basically useless until i spoke with Nestor. I was lied to a couple times about our ongoing issue and told at one point that we were on level 3 urgency when in fact we were only on level 1. The fact that it took as long as it did for anyone to be sent to this location for and kind of service is a joke. I am happy for one thing out of all of this and that is our system working albeit not at full function, but it is working. All in all, i don't believe that i would recommend your company to anyone.

The experience was great. Friendly and patient as we worked through an issue. I was completely satisfied.

Thanks for all your help and support you are awesome

The hotfix application was seamless and easy. Thank you for making it easy to apply.

Brandon did a great job, working across several days, to resolve our issues.

Way too expensive for what you offer. Other POS is a lot cheaper an awful lot now. In the monthly fees out of control. Looking into another POS system within the next year.