Aloha by NCR VoyixReviews of ncrvoyix.com

The whole company has changed. Not for the better. When they "re-structured" it was not to help the guests or the clients. To speak of one component of NCR, doesn't cover the all the issues they have.

I had a good experience, but one of my pet peeves is getting my name wrong. My name is Sherry Wild Gun (2 words) NOT Sherry Wild!!!!!

I STILL CAN NOT VIEW MY CLOUD APPLICATION THAT I PAY FOR IT MONTHLY. WHICH SITE DO I GO TO VIEW MY ALOHA STORED VALUE AND ALL OTHER CLOUD BASED APPS?

Added a service charge to checks. Asked for a report so we can track this charge and keep in seperate from other charges like a large party gratuity. Was told I can just pull the numbers off each checkout at the end of day and keep a bunch of excel sheets. The numbers are in Aloha but asking for a report of the numbers is too much.

I was told different information when I GM called prior night and my shift leader was told different when she called either problem was not resolved.

The only reason I even gave two stars is because of the out of country tech support. They are extremely professional and helpful. The sales team and installers leave a lot to be desired!! The sales team never returned our calls or responded to emails, it’s a shame considering the money spent on an inferior, outdated product. The installation team was in a hurry to leave for their vacation and did not set up the printers correctly. They did not test to insure that they were working properly. The so called trainer stuck around for an hour after he messed up the ticket routing. No one responded to help us. Overall extremely dissatisfied.

So many problems have occurred since December last year when we started the new contract. We are so frustrated every time the problem happens. This system is not reliable compared to the old system. If the things keep happening, we may change the pos to another brand like Toast.

Our issue started on December 22, 2021, and from there it got nothing but worse. A few days into our problem is when I began to call on a regular basis about said problem. This ongoing issue was only recently resolved and only by the exact way that I pleaded for in December of 21. I pleaded to have a tech come out because restarting the machines repeatedly was just not going to work. It took more than a month for however many people involved from the tech world to agree with this suggestion and amazingly we are able to use all of our pin pads and most of the system that was being worked on. When a non-IT person can come up with a solution faster than the entirety of a tech team working on a problem doesn't that say something to the level of competence of said team. I will say Nestor Flores was great but everyone else i spoke to was basically useless until i spoke with Nestor. I was lied to a couple times about our ongoing issue and told at one point that we were on level 3 urgency when in fact we were only on level 1. The fact that it took as long as it did for anyone to be sent to this location for and kind of service is a joke. I am happy for one thing out of all of this and that is our system working albeit not at full function, but it is working. All in all, i don't believe that i would recommend your company to anyone.