NBAstoreReviews of nbastore.com

Ordered 2 items and shipment came in 2 lots. Got notification email that second item had shipped and in the day before the item was expected to be delivered, I received a cancelled item email and a refund email. When contacted they wanted more than 5 forms of verification on who I was and I could obtain no information on who I was dealing with on their end and when I said that 3 forms of ID verification is only required and refused to give more than order number, name and email they cut the messaging.

Ordered 3 Knicks t-shirts. 2 didn’t fit. I went into the store for an easy return and was told they don’t honor online returns because it’s NBA Fanatics. Came home and started the process to return online. NBA FANATICS is charging me $9.99 for shipping. Seriously! Michael Rubin the owner of Fanatics who posts all these pics with all these famous, celebrities and athletes from his annual white party, who’s worth $9.6 BILLION dollars has his company charging regular, everyday “9 to 5vers,” $10 to return items! Joke.

Was trying to return two Knicks hats that didnt have logo as I wanted. Received merchandise with no receipts or information to call ,email or how to return. Called twice to return as the hats not same as advertised. Having problem returning,only a automated system answers,called twice and emails text mentioned nothing received . I felt being scammed. I will not order from this store again. Still waiting for 1 championship hat which takes 2 months before arriving.

Just horrible order fulfillment. They have an nba champion every year but are not prepared to fulfill orders with merch. Horrible experience, I def will not use them in the future and buy other places that can actually handle the orders. ordered items over a month ago and they still have not been sent out (mind you they are in stock). just a joke

Ordered size M and received XL Contacted NBA Store via chat to see about getting correct size and was told I can send the shirt I received back and once they received I could get a refund I clarified that I didn’t want a refund, I wanted the shirt size I ordered, and they never responded back and the chat timed out after 15 minutes

I had a very bad experience with the NBA store. I ordered the New York Knicks NBA champions, special edition shirt. I ordered ahead of time cause I knew they were gonna get sold out then once it got delivered it wasn’t there. I talked to someone. They said wait until three days and today is day three nothing now I spoke to another person saying they can’t do anything. They can’t refund me anything they can’t send me a new one and when I talk to the first person, they said they would do that. This company is liars and they don’t care about you everyone and all the fans should get to get together and never get anything from the store. 

I went to the store today June 13 in NYC on 5th Ave to purchase a t-shirt. The price on was $32, got to the register and was charged $35. When I asked the cashier why was I charged $35, her response, “you see the black mark on the ticket, this means the price increased”. My response was, aren’t you supposed to honor the price on the ticket..she said no and gave me a crazy look like move on. So disappointed in the lack of professionalism. Something about this sounds fishy.

I placed an order for a shirt 5/24/26 that was supposed to ship on or by 6/8/26 and arrive by 6/11/26. I checked the status 6/10/26 and it was still "processing." I reached out to customer service and they said they would not be able to help me until 6/11/26. I check the status today and my order was canceled!! Apparently the item is out of stock, but my order went through without almost 3 weeks ago without an issue. Why did this not happen until my order was supposed to arrive? Customer service was less than helpful. Very disappointed and would not recommend this shop to anyone!