Navtool review
Buyer Beware!!!
1. I bought a Apple CarPlay product that never worked.
2. The customer service ignored multiple request for support.
3. When I asked for a return authorization within the first 30 days for the defective product the company refused it without a 25% restocking fee for a product that was defective.
4. I bought from the company because they had an A+ better business bureau picture on their website. It turns out it's false advertising since after I had a problem I went to the Better Business Bureau and found out they actually have an F rating. Out right fraud and false advertising.
5. I went through with the Better Business Bureau and my credit card company for a chargeback. It's been almost 2 months and the company lies in the responses so make sure you have written documentation of any time you contact them.
This is a real order my order #14090194. (Just so Navtool won’t lie and say its not a real order as noted many times from other customers)
Navtool Claimed I had multiple profiles to stop my review. I was found innocent.
Even after giving an order # Navtool stated they needed an order #. I told them they did not even read the review since the order # was in the review. Navtool again shut down the review until I proved I was a real customer. No problem! Dealing with them has shown me to have a paper trail for every encounter with them.
After I proved the review was real. Navtool puts up my personal info. in a reply they have because I was a customer and tells people to contact me! I have been dealing with this for over five months! Save yourself your time.
Even after the company put a well written professional apology below another person from the company who never spells correctly is still putting in claims that I am not a real customer to Trustpilot a month later. This person has some real problems and I feel sorry for them. Learn from my experience and stay far away from this company.
Response from NavToolApr 6, 2019
Dear Joe
We're extremely sorry that you had to face such difficulties, problems in products and customer service is not something we are known for.
As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you.
We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Manager Kyle will be reaching out to you personally.
We hope to resolve this to your benefit and earn you back as a customer.
LE
L E.
STAY AWAY FIND OTHER OPTIONS!!!!
I do not have words to describe the little this company cares about their customers, 1 star seems like to much, to make my story short I ordered the interface I needed and the right one for my vehicle according to their website. Followed the instructions to install, did not work, then they said it was the incorrect unit and needed exchange, sent it back to them, post office attempted delivery 2 times, my package sat at the post office for almost 1 month, then sent back to me, they then tell me to fed ex it which I did right away, they keep telling me it ships next week, today it's January 19 still nothing, I am done waiting and just requested a refund. Worst than terrible experience, stay away.
Response from NavToolJan 31, 2019
Hello, the problem you are having is not with us but a post office
CL
Carsten L.
Bought their canbox 3.0 for my 2018…
Bought their canbox 3.0 for my 2018 Ford Mustang, but it came with no instructions of how to wire the canbox and how to operate it, on the box it says that manuals are available by email og chat, but after 14 days of mailing back and fourth, I still don't have a manual, so nu way to use this product....
They keep saying that they are in the process of making new manuals, but I would settle for the old manual, just to get started.
im beginning to read a lot of bad reviews of this company on the internet, and I´m afraid that they are just a fraud company.
Their customer service, are rude and very slow in responding, and keep stringing me on, first they said 48 hours until I would get my manual, then 72 hours, and so on, now nearly 14 days after the first contact, i haven't received anything yet....
Stay away from this company
UPDATE . 27-01-2019
They keep saying that they never charged my card, and couldn't verify the order, but trustpilot has seen the credit card statement and the order and invoice, so they are still lying, I have n bought the domain navtool-truth.com where I will post all the relevant documentation if navtool keeps lying,
Navtool have now tried 5-6 times to get the review removed, and they keep making new statements.
Can say enough, STAY AWAY FROM THIS COMPANY
Sincerely
Carsten Larsen
Denmark
Response from NavToolDec 24, 2018
We never charged your card we authorized it, and authorization expired because we never were able to confirm the order.
PS
Paul S.
So this whole sorry saga continues (and I am still owed $1,700)
In reference to my previous review and in answer to NavTool's response:
1. Review left for a wrong company.
- I have been dealing with "sales @ navtool.com" are you not NavTool.com?
2. The review didn't leave order number. valid order number
- YOU NEVER GAME ME AN ORDER NUMBER. Everything was dealt with via email and I have the entire chain including 3 emails from "sales @ navtool.com" telling me that my order will be dispatched 'next week', saying you are out of stock and that I will have to wait a few more weeks, etc....
3. Without order number not possible to locate reviewer.
- I will be the person who has been constantly emailing you and chatting online about my missing $1,700. I have send you details of the money transfer made. All I want is my money back.
Update 11/06/18 (title also amended)
So you see this is why this whole situation is both laughable and so tragic. The communication from NavTool is like a bad joke. I reply to their 3 points with valid answers and they come back with nothing.
This is one of their tactics - they offer no new information so you just end up asking the same questions over and over again. I assume they do this in the hope that you will go away. But I will not go away. Not as long as they owe me $1,700
The fact is I have our entire email exchange from the beginning of the year. It includes several key responses from them including a reply stating THEY HAVE RECEIVED MY MONEY (Jan 29, 2018 at 01:41 PM). I have a statement from my bank confirming the money arrived at NavTool
There are multiple replies stalling for time:
Feb 19, 2018 at 10:42 PM, "NavTool Sales Team" wrote:
hello will ship out your order this week
Mar 12, 2018 at 06:28 PM, "NavTool Sales Team" wrote:
hello your order is being processed, between time you placed an order and actually paid long time pasted so units got sold out. new batch being prepared
Mar 16, 2018 at 11:55 AM, "NavTool Sales Team" wrote:
we are expecting to resume shipping this coming week
Mar 30, 2018 at 03:13 PM, "NavTool Sales Team" wrote:
should ship out this coming week
Of course, when I ask for proof of dispatch or a tracking reference I get nothing. I still have not received my order and I have still not received a refund despite repeatedly asking for one.
The only time I have received any replies is either after several times of asking or after I have contacted them in a public such as on here or on Twitter.
I really don't know how a company can continue to operate like this. They have proven to be totally dishonest.
I would not recommend NavTool to my worst enemy.
Response from NavToolJun 11, 2018
1. Review left for a wrong company.
2. The review didn't leave order number. valid order number
3. Without order number not possible to locate reviewer.
Hello, Dear future customer of NavTool
If you carefully look at our reviews, we either have 1 star reviews or 5 start reviews, you may ask why there are no reviews in the middle like 2,3 or 4 start review?
Here is the answer, our products are really perfect and that’s why they get 5 star reviews, and if you read our 5 star reviews they are from actual customer that took time to leave reviews as they were amazed. However just like any other company it’s hard to ask people to leave a review, they are simply happy with product and move on. However once someone is unhappy they go ahead and leave 1 star review, and then blow it up out of the proportions. Even if you look at apple you will notice mostly 1 star reviews, that’s because millions of happy Apple customers don’t care to leave 5 star reviews.
We accept all product returns no questions asked within 30 days from the day you receive the package form shipping courier.
Here are the top 5 reasons why some customers leave us 5 star reviews:
1. NavTool is 100% Made In USA – the only video interface company that makes products in USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
Here are the top 5 reasons why some customers leave us 1 star reviews:
1. Purchased the product then waited over 30 day period to get it installed, during that period customer sold the car. Waited another month and decided to return the product, unfortunately we cannot accept return past 30 days from the day you receive the package.
2. Customer purchased the product, then started installation without reading installation manual. Improper installation damaged the product, Customer automatically assumed the product is defective.
3. Customer didn’t read the manual, improper installation cause product to malfunction, instead of doing warranty exchange customer wants to return it.
4. Customer wants to return product at any cost but way past 30 day return period.
5. Customer purchased products , but didn’t carefully read the description possibly assuming it can do things that are not listed in the product description, waited past 30 day return period and trying to return it.
Here are top 5 reasons why some customers DON’T leave us 2,3 or 4 star reviews:
1. All NavTool products sold are as described on the website.
2. All NavTool products are guaranteed to work when received by customer, because we test all products 3 times before they are put in to the product packaging.
3. All NavTool products are easy to install.
4. All NavTool products work for a very long time and they are designed to last for a minimum of 10 years.
5. All NavTool Products are delivered to customers as fast as shipping courier can deliver them.
P.S. the reason we built perfect product in USA, is because we want to make customers happy rather than paying couriers to ship products back and forth at our expense.
Thank You
NavTool Customer Service Team
DO
Doug
Absolutely horrific & waste of time …
Absolutely horrific & waste of time with this Company. I should have dealt with Coastal Tech.
Exchanged a CANBOX3.0-HDMI+SYNC-CAM12 for CANBOX3.0-HDMI+SYNC-CAM10. Waited 2 months as they explained “we are waiting for a part”
When the item did finally arrive after begging for ETA & status…The exact same box & item was send back. What the heck?
Looks like decent product, unfortunately the Company is run like a Garage co.
Obviously, some folks have been lucky, I am not one of them.
Assume because you can only get your unique 32 digit transaction number by contacting them directly vs seeing it for yourself on the order history, will get the standard could not verify customer BS.
But will they make this right quickly?.....its a gamble :(
-Update 1 hr after review…
Yup, that’s exactly what happened. Now when I try contacting for that secret 32 digit number, Larry from Fraud prevention replies with this
” hello at this time, there is an issue with your account we can only help via physical mail” Chat is active & unresponsive.
Then I mention to Larry that I will report to my Visa under my buyer protection….The response was “here is another proof that you are fraudster”
Despite providing Order # & RMA #.
-Update 1 week later, attempting to get full refund. I’m told we are past the return date & that I used incorrect CCV code on my credit card.
Then was threatened they would contact my company & tell them how unprofessional I am & several other threats that are impossible.
Too bad I own the subsidiary in this country, so the fake complaints would come to me.
Do yourself a favor & go elsewhere or take the gamble.
Rebutal: At least I went from….
-Fake review not a customer
-Fraudster with CC
-BBB complaint against my company & I should be fired comments. But not a real customer, does not have subscription.
Yes, I ordered wrong product got 1 RMA Exchange that took 2 months & same product/package sent back.
Refused a refund, but offered custom firmware at $200
Unfortunately, no understanding that this F150 2010 has an F250, HD based single unit retro fit. Not an OEM 2 piece unit as per factory.
However, advised no issue in their chat & email several times. Customer always wrong after bill paid.
Regardless, have already received competitor’s product & works flawless.
Like I said, take the gamble or buy the original.
_Navtool for sale $50
Response from NavToolFeb 23, 2018
Hello, Dear future customer of NavTool
If you carefully look at our reviews, we either have 1 star reviews or 5 start reviews, you may ask why there are no reviews in the middle like 2,3 or 4 start review?
Here is the answer, our products are really perfect and that’s why they get 5 star reviews, and if you read our 5 star reviews they are from actual customer that took time to leave reviews as they were amazed. However just like any other company it’s hard to ask people to leave a review, they are simply happy with product and move on. However once someone is unhappy they go ahead and leave 1 star review, and then blow it up out of the proportions. Even if you look at apple you will notice mostly 1 star reviews, that’s because millions of happy Apple customers don’t care to leave 5 star reviews.
We accept all product returns no questions asked within 30 days from the day you receive the package form shipping courier.
Here are the top 5 reasons why some customers leave us 5 star reviews:
1. NavTool is 100% Made In USA – the only video interface company that makes products in USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
Here are the top 5 reasons why some customers leave us 1 star reviews:
1. Purchased the product then waited over 30 day period to get it installed, during that period customer sold the car. Waited another month and decided to return the product, unfortunately we cannot accept return past 30 days from the day you receive the package.
2. Customer purchased the product, then started installation without reading installation manual. Improper installation damaged the product, Customer automatically assumed the product is defective.
3. Customer didn’t read the manual, improper installation cause product to malfunction, instead of doing warranty exchange customer wants to return it.
4. Customer wants to return product at any cost but way past 30 day return period.
5. Customer purchased products , but didn’t carefully read the description possibly assuming it can do things that are not listed in the product description, waited past 30 day return period and trying to return it.
Here are top 5 reasons why some customers DON’T leave us 2,3 or 4 star reviews:
1. All NavTool products sold are as described on the website.
2. All NavTool products are guaranteed to work when received by customer, because we test all products 3 times before they are put in to the product packaging.
3. All NavTool products are easy to install.
4. All NavTool products work for a very long time and they are designed to last for a minimum of 10 years.
5. All NavTool Products are delivered to customers as fast as shipping courier can deliver them.
P.S. the reason we built perfect product in USA, is because we want to make customers happy rather than paying couriers to ship products back and forth at our expense.
Thank You
NavTool Customer Service Team
NO
nolan
Smartphone mirroring kit was not plug n …
Smartphone mirroring kit was not plug n play for my car as advertised. Now they are playing games with me and will not allow me to return the kit for a refund. I had to file a claim with my credit card company for a refund. Customer service was rude and no help, tech support didn't know what they were talking about. My car was sitting at the shop for two days while the installer was trying to contact them for tech support. A waste of time and money. I am a customer and provided them with my order number. Also have emails proving communication back and fourth with this company.
Response from NavToolFeb 23, 2018
Hello, Dear future customer of NavTool
If you carefully look at our reviews, we either have 1 star reviews or 5 start reviews, you may ask why there are no reviews in the middle like 2,3 or 4 start review?
Here is the answer, our products are really perfect and that’s why they get 5 star reviews, and if you read our 5 star reviews they are from actual customer that took time to leave reviews as they were amazed. However just like any other company it’s hard to ask people to leave a review, they are simply happy with product and move on. However once someone is unhappy they go ahead and leave 1 star review, and then blow it up out of the proportions. Even if you look at apple you will notice mostly 1 star reviews, that’s because millions of happy Apple customers don’t care to leave 5 star reviews.
We accept all product returns no questions asked within 30 days from the day you receive the package form shipping courier.
Here are the top 5 reasons why some customers leave us 5 star reviews:
1. NavTool is 100% Made In USA – the only video interface company that makes products in USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
Here are the top 5 reasons why some customers leave us 1 star reviews:
1. Purchased the product then waited over 30 day period to get it installed, during that period customer sold the car. Waited another month and decided to return the product, unfortunately we cannot accept return past 30 days from the day you receive the package.
2. Customer purchased the product, then started installation without reading installation manual. Improper installation damaged the product, Customer automatically assumed the product is defective.
3. Customer didn’t read the manual, improper installation cause product to malfunction, instead of doing warranty exchange customer wants to return it.
4. Customer wants to return product at any cost but way past 30 day return period.
5. Customer purchased products , but didn’t carefully read the description possibly assuming it can do things that are not listed in the product description, waited past 30 day return period and trying to return it.
Here are top 5 reasons why some customers DON’T leave us 2,3 or 4 star reviews:
1. All NavTool products sold are as described on the website.
2. All NavTool products are guaranteed to work when received by customer, because we test all products 3 times before they are put in to the product packaging.
3. All NavTool products are easy to install.
4. All NavTool products work for a very long time and they are designed to last for a minimum of 10 years.
5. All NavTool Products are delivered to customers as fast as shipping courier can deliver them.
P.S. the reason we built perfect product in USA, is because we want to make customers happy rather than paying couriers to ship products back and forth at our expense.
Thank You
NavTool Customer Service Team
TT
Tatiyana T.
awful
awful. Worst ever.
Response from NavToolNov 2, 2017
Not a customer of our company, spam.
All real reviews have 32 digits serial number.
Check out other reviews and you will notice that all real reviews have 32 digits serial number.
LW
Lindsay W.
Double billed and no product received 4 months later
Placed order with Navtool April 6 was told it would be 2 weeks for delivery. Six weeks later I received a call saying there was a problem charging my visa and they needed a new card number to ship. I provided a second visa number and discovered later the original visa had indeed been charged so I was charged twice.
Many emails later no refund of duplicate payment and four months later still no product shipped.
NavTool double billed me, and never shipped, many attempts to resolve the problem but in the end I had to take it to my credit card company to reverse the charges. TERRIBLE VENDOR.
The last email i got from them when I requested a refund due to non delivery was a Thumbs up emoji.
Terrible customer service. I can't review the product as I never received it.
I had to file a dispute claim on 2 separate visa accounts to get a refund as their customer support did nothing for me, no response after many emails sent.
Stay away from these guys!!!!
Contrary to NAV tools reply I certainly did order merchandise from them on April 6 of this year, the order number is #14085954. This was through their "online secure order form". My visa was charged on that date and again on May 23 when I received a phone call saying they were unable to process my visa and needed a 2nd visa to charge. I was charged twice, I received no product and I received no help when calling / emailing them in many attempts to resolve the problem.
I very frequently buy online, many hundreds of transactions over the years and this has been by far the worst experience I have ever had, mistakes sometimes happen, things get lost in shipping, but this is much more concerning to have a company ignore you completely, yet when you post a review online they immediately jump all over it, denying you are their customer. Perhaps they should spend more time replying to customer requests and less time doing damage control when their customers report their practices online.
Even now that they are responding to the review they are still not responding in any way privately by email or phone to try and resolve the issue.
I have no reason to make this up.
Steer clear of this company!!
Contrary to the company's attempt to cover up the experience I had with them, I was a real customer with a real problem. More time should have been sent solving the problem not covering up the problem when it got reported online.
I am definitely NOT a competitor trying to make these guys look bad. They do that without any help. If they had at any point tried to resolve my issue I would definitely not be still writing g about my experience after all this time.
Wow now Navtool is responding saying that I am not a real customer and this is some sort of a copy paste review from other sites. Not true, I am a real customer who has had a very poor experience with Navtool who have a lot of time trying to cover up their mess rather than just taking care of their customer in the first place.
Go ahead Navtool keep disputing this in an attempt to clean up your online reputation. I will continue to respond to let others know how poorly and rudely I was treated by your company.
The only remorse this buyer had is that he tried to buy from Navtool. Charged twice, nothing received and had to get Visa to refund because Navtool would not do anything about it after months of requests to have item delivered OR provide refund. Get your story straight Navtool a few minutes ago you posted that I was not a customer and now you admit that you had 2 orders in your system from me.
Thank you Visa for correcting this wrong!
Navtool if I could have given you 0 stars I would have done it. When you do not ship product and bill twice why would anyone be happy with your product? If it was received maybe i would have been satisfied but that was not the case. Double billing and rude customer service was the icing on the cake for me.
Response from NavToolFeb 23, 2018
Hello, Dear future customer of NavTool
If you carefully look at our reviews, we either have 1 star reviews or 5 start reviews, you may ask why there are no reviews in the middle like 2,3 or 4 start review?
Here is the answer, our products are really perfect and that’s why they get 5 star reviews, and if you read our 5 star reviews they are from actual customer that took time to leave reviews as they were amazed. However just like any other company it’s hard to ask people to leave a review, they are simply happy with product and move on. However once someone is unhappy they go ahead and leave 1 star review, and then blow it up out of the proportions. Even if you look at apple you will notice mostly 1 star reviews, that’s because millions of happy Apple customers don’t care to leave 5 star reviews.
We accept all product returns no questions asked within 30 days from the day you receive the package form shipping courier.
Here are the top 5 reasons why some customers leave us 5 star reviews:
1. NavTool is 100% Made In USA – the only video interface company that makes products in USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
Here are the top 5 reasons why some customers leave us 1 star reviews:
1. Purchased the product then waited over 30 day period to get it installed, during that period customer sold the car. Waited another month and decided to return the product, unfortunately we cannot accept return past 30 days from the day you receive the package.
2. Customer purchased the product, then started installation without reading installation manual. Improper installation damaged the product, Customer automatically assumed the product is defective.
3. Customer didn’t read the manual, improper installation cause product to malfunction, instead of doing warranty exchange customer wants to return it.
4. Customer wants to return product at any cost but way past 30 day return period.
5. Customer purchased products , but didn’t carefully read the description possibly assuming it can do things that are not listed in the product description, waited past 30 day return period and trying to return it.
Here are top 5 reasons why some customers DON’T leave us 2,3 or 4 star reviews:
1. All NavTool products sold are as described on the website.
2. All NavTool products are guaranteed to work when received by customer, because we test all products 3 times before they are put in to the product packaging.
3. All NavTool products are easy to install.
4. All NavTool products work for a very long time and they are designed to last for a minimum of 10 years.
5. All NavTool Products are delivered to customers as fast as shipping courier can deliver them.
P.S. the reason we built perfect product in USA, is because we want to make customers happy rather than paying couriers to ship products back and forth at our expense.
Thank You
NavTool Customer Service Team
