NavToolReviews of navtool.com

Do not trust this company. Your return window will close before you receive anything and when you finally get in touch with a human, the answer will be sorry, it’s too late to refund your money. Avoid these scammers! My next course after contacting the NY Attorney General will be small claims court. ***The remainder of this post is after Navtool replied to my above posted review. Since they decided to reply by posting my contact info, I’ll give anyone who is considering giving money to this company the details they want to distort. *** I’m response to Navtool’s blatant attempt to be petty and post my contact info, that should tell anyone what they need to know about this company. I only wish their customer service were as fast as their response to my honest, extremely poor experience with them. I bought this unit in November of last year as a Christmas present for my son. I didn’t try and install it until after Christmas as a result. After several attempts to successfully install it and get it to work by myself, I then started contacting Navtool’s “customer service”. Every way to contact them directs you to a text or messenger based reply, which isn’t helpful when you need love tech support. I did finally manage to get in touch with a real life person that had technical knowledge and they even did a video chat with me to try and get it working. After several further attempts to get it working, without success, I was told to request an RMA for a refund, which is better than just being out the money for sure. Unfortunately, the person who would actually provide a refund refused to do so hiding behind a very small refund window. I put the part of my initial review about the refund window closing before you could even try it based on what I’ve since found online from others (easy google search will show this) to try and warn others. While I failed to see the tiny return window when ordering, rather focusing on the seemingly false “lifetime guarantee” that’s plastered all over the website, it would seem to me to be a fair business practice to honor a full refund when the product that is very plainly listed to be compatible with my 2013 Jeep Wrangler is in fact incompatible. Even if I had tried to install it the day it showed up, I contend with the amount of time between my many attempts to get technical support and the end result of being told they don’t know why it won’t work and there was nothing more they could do would have been outside of the return window all the same. Net result is I gave them money, they sold me a product that was not able to do what they advertise it to do, they refuse to issue a refund and also refused to reply to the NY State’s Attorney General’s office, who suggest I take them to small claims court. 22-028374-M1 Griffin re NavTool Re: Our File Number: 22-028374-M1 Subject: NavTool, Inc Dear Doug Griffin: We have presented your complaint to the company. Despite our repeated efforts, they have failed to respond. Unfortunately, we cannot assist you further. When the company refuses to cooperate, your only recourse is in court. I regret that our efforts have not led to a resolution of your complaint. We will keep it on file in the event a pattern of complaints concerning this business develops. ***name redacted due to Trustpilot.com’s privacy policy*** NYS Office of the Attorney General Consumer Frauds and Protection Bureau 28 Liberty Street New York, NY 10005 *****newest update**** ***After posting my contact info, I replied with my above post. I then received a request from navtool via trustpilot to remove the case number and the NY AG office’s contact info saying I posted personal information. So apparently it’s ok with them to post my contact info but it’s not ok for me to post my complaint number when I filed a complaint against them or the AG’s info. Again, this should tell you everything you need to know about this sham of a company. Navtool obviously knows how to get in touch with me since they posted my contact info and I’ll be happy to reply back here and let everyone know if they choose to do the right thing and refund my money. *** ***Update January 27,2023**** From out of nowhere, Navtool replied to my post from months ago stating I purchased this from a 3rd party, which is 100% untrue. I bought this directly from Navtool and if you’ve gotten this far, you already know the rest of the story. Unbelievable. I have since bought a replacement head unit for my Jeep since this product obviously wasn’t going to ever work as advertised and I have resigned myself to have been scammed from Navtool. Buyer beware is all I can say at this point. Just sad really. Do yourself a favor and buy from a legitimate company and avoid these dishonest folks.

don't waste your money, i give them 1 star and i dont know somehow they are able to delete my review, so that why i writing my review again, so that peoples should know how they treat their customer and rip them off, Ok, long story -short, After installed their product it worked 1 day, next day whole unit went black out, no light, nothing it just freeze, then went back to my installer, he spent 2 hr to fixed but no luck, i contact Navtool, they replied after 2 days n said no issue with out product, and finally after a week they agree for exchange n asked me to fill up the form, but everytime i filled up n send them back, they replied me exchange or return declined, i tired more than 3-4 times n always same declined , declined 😡, i paid $500 Usd For the product n then bloody $300 aud for the installed, And after i write review then they send me the message, u need to update ur software, What the heck?? Why they send the product if that need software update in a week, r u serious???? Do you think we Customer have time to wait 2-3 weeks for your reply and conclusion, and then drive the car with faulty unit (with no light nothing) N also they asked me to delete my review so that they can update my software, otherwise they cant unlock my account 😂😡 Reply - i know sometime you need to update the software, but do you think i have time or even my installer have time to wait for your software update call (which is after a 2 weeks i complain for your product is not working)??? Do u even know how much they charge per hour? I just waste $300 for installed N u installed your unit, And what is the reason that before buy the product we get reply in 2 mins, but after buy the product if any probelm, then get reply after a 2-3 days even sometime a week. Is that how u treat ur customer.

In my 34 years of engineering and technical writing, this is the worst company I have come across. Yes... I purchased directly from Navtool and have the appropriate documents to confirm. They indicate they have "technical support". this amounts to nothing more than a person on the end of a chat line copy and pasting canned responses every half hour in an attempt to help. Have a look at their manuals ( oh wait.. they won't post them) and install videos before you consider using them. This will give you a good indication on the quality of their product. Sorry I just could not give a no star rating.

I had bought a carplay module as a christmas gift on 12/3 They finally shipped out the product on 12/9 I received the product on 12/14 Their website says they have a 14-day return window. Don't listen to it, they have no return window. Will not accept a return, in fact, there literally isn't an option when I attempted to fill out a form just to return it. Oh, did you catch that? To return an item, you have to fill out a form on their horribly designed website, which hides it well. After the form, I presume it goes to someone else to check the form before just issuing the return? Such a bs way to waste time to then deny even more returns. If you have already purchased one and are coming here to see if the experience is the same, I am sorry. If you have not already purchased from them, do not. Find something else. Do not buy unless you are 10000% sure you will use the item. Absolutely TERRIBLE customer service experience, will not accept returns. Product might work, didn't get that far. After looking through the other reviews, fearing others may have experienced the same as me. I can't begin to understand how childish the owner or whoever their customer service rep is. ANY negative reviews? just refuse they bought a product from you. This is not how you build a business. Do not buy. It is not worth any hassle you WILL experience. I don't know what more to say than just don’t. edit. Forgot to mention the "customer service rep" I spoke to threatened to turn me into the IRS?? I just... yeah.... don’t....

Buyer beware! THESE GUYS ARE TRASH, TOOK ME MONTHS TO DISPUTE MY CREDIT CARD CHARGES BUT MY DISPUTE WAS UPHELD. THEY WILL HARASS YOU NON STOP. WOULD BE MUCH EASIER TO TAKE CARE OF THEIR CUSTOMERS BUT IT'S THEIR BUSINESS MODEL TO NOT CARE FOR CUSTOMERS. HAVE A GOOD DAY, NOW YOU GUYS KNOW WHY ALL YOUR GOOD PEOPLE LEFT TO FORM A BETTER RIVAL COMPANY WITH GOOD CUSTOMER SERVICE bought an apple carplay module for my daughters Acura, purchase was smooth and received product but hadn't opened yet and then they sent an email about the new wireless module available. Tried to call company to return the one I just bought and purchase the new one but their phone was having issues (after reading reviews going back 2 years they act like they are having phone problems to end the call) started a chat on their website and set up return. they sent a text about my phone call and I purchased the new one with the promise it would ship following week that was 10/30/2021. Sent original module back in and on 11-17-2021 I hadn't received refund or new unit. Checked the tracking for return and it was received by them on 11-9-2021....attempted to call during business hours but no one answered, received a text again asking if they could help explained that I was looking for my refund and the new product I had purchased....they told me I had done the return improperly and wouldn't refund my money (this is also a common theme in other reviews) Felt shady so I checked the BBB website and saw the F-rating and lots of complaints about the same thing and the product not working and their attempts to delay past return period, so now I'm concerned and want to just cancel both orders (both are still in their posession) now they accuse me of wanting to sue a billion dollar company for millions? I try to explain that I just want my money back but they say they will not cancel my pending order and refund my money....next they ask me to notarize my text messages with them? we keep texting and finally they agree to refund my money, ship the products and then turn me over to collections. I'm good with that, just want my $1100.00 they promised to refund Like other reviews, they are claiming I am not a customer, below is my order information from them....this is 1 order, I'm happy to post the other as well as my credit card charges. I wonder why everyone posts the same problems and they deny their customers? If they would attempt to make their customers happy they wouldn’t have to worry about all the terrible reviews around the web Navtool will not quit trying to get this truthful review removed. I have sent the proof of both orders to Trustpilot and the "verified" will appear soon at the top of this review. TAKE CARE OF THE PEOPLE THAT SUPPORT YOU AND YOU WON'T HAVE THIS PROBLEM NavTool OEM Integration Fri, Nov 5, 10:09 AM to me Order Confirmation Thank you for your order, KEVIN ******* Your order number is: ******** Date of order: 11/5/2021 11:09 AM Shipping Method: Free Ground Shipping via UPS / FedEX Payment Method: Payment Not Required

If you read other feedback forums you will find much more complaints than on trustpilot. Unfortunately, I just looked at the NT homepage and thought these very positive postings would be enough recommendation to buy there. Big mistake ! Incl. shipping, customs clearance to Germany this is 375 USD out of the window for a device for the bin. Before you buy read the Terms and Conditions for returns first ! If you read the refund policies it is obvious why you have no chance of getting a refund the moment you have accepted the package and opened it, particularly if the price is reduced as many items on this webpage are. I bought a gmbox VIM from Navtool for a Cadillac STS 2007 that arrived with an opened package (inside the shipping box e.g. not opened by customs or so) and looked totally different from what they showed on their webpage. The picture on the Website showed 2 video connectors, the one I got had none. I sent the picture and contacted the helpdesk and was told that the model had changed and that this was what I had ordered ! Worst of all it doesnt work at all. Black screen. No wiring diagram to check the connectors.No manual. NT told me it is plug and play. Doesnt need a manual. The confirmed that the model is right for my application and I had installed the right software, but refuses to take back the device. The connectors fit ok so it must be the electronics that are at fault. When I contacted the helpdesk they droped the phone on me when I described the problem (I'm a native English speaker and calmly explained what the problem is) When I contacted the chat the lady posted "tech support is busy, please wait" which I did, after some time I asked if I had been forgotten and the lady went "absent" Navtool does not accept paypal and is not on Ebay. Guess why. I wonder how they seem to keep getting away with this kind of behaviour. Addendum dd. Nov 16th Because they are not able to provide adequate counter arguments they published my personal data and address which is against Trustpilot rules. Addendum dd. Nov 22nd My personal data was removed from this site. Thank you, Trustpilot. Claiming I did not buy from the "real NavTool.com" is such a nonsense. I provided proof of purchase to Trustpilot. And I will not waste further time and money on Navtool. End of communication.

Awful experience with this company. Trying to install a video interface from 2018, which came with zero documentation in the box. No problem, I’ll just check online. Hmm, same thing, no manuals. Ok… let’s call customer service or tech support. Nope, phone # just hangs up. Weird, well last but not least let’s try messaging their “support agents”. Got a reply with a link to a YouTube video, which was helpful except for the fact that when I hooked up the interface, it gave out a few puffs of smoke and smelled like an electrical fire. Oops. Maybe time for an RMA? Nope, because their website is broken (RMA form goes to a broken TypeForm) and chat support doesn’t care. I’m not surprised to see such awful ratings when comparable products are available at half the cost on AliExpress with better documentation to boot. Hopefully this review saves someone from wasting their money on a useless product from a joke of a business.

Don't buy from this worthless company. If there's any problem, bad response and most of the time they don't communicate at all. I'm waiting for already half a year and still no respons/action/solution after appr. 30 e-mails. Support is a real disaster. Leave it and spend your money elsewhere! Below they placed a comment and they LIED! I purchased it directly from them. They simply don't respond most of the times and even when they respond it is very slow or with worthless information: "we are working on it"...