NavToolReviews of navtool.com

The company spends more time boasting about how great they are and how many units they sell people, but ignore the actual questions. When I inquired about help I was given attitude and treated poorly. The device doesn't do exactly what they said it did when I inquired. Of course it's according to them because I'm not an "expert". I asked for installation instructions when I made the purchase and I was ignored. They will send you old videos that don't show you everything as "How to" or you can pay them to walk you through it? They specifically ask you to go through Venmo to cover the disputes you give due to bad products. They even threatened me with their legal department. When I told them my issues they stated that Its because I have no knowledge and hence why I should have paid a professional or that my vehicle is faulty, no way it could be their piece of electronics. If you simply do a filter for 1 star reviews or use a search engine you will find others with similar complaints.

🚫🚫🚫NEVER SHIPPED. LIED TO ME ABOUT SHIPPING. CUSTOMER SUPPORT IS A JOKE. AVOID NAVTOOL LIKE THE PLAGUE!🚫🚫🚫 NAVTOOL HAS REPEATEDLY ATTEMPTED TO HAVE MY REVIEW FLAGGED AND REMOVED, AND TRUST PILOT HAS SEEN THE PROOF I HAVE SHARED — SUMMER 2025 UPDATE: STAY AWAY FROM THIS FRAUDULENT COMPANY!

Unfortunately an awful experience with this company had help with finding correct model for car purchased all went smoothly shipped to uk within few days great but then the bad had it installed by auto electrician worked couple of days had to message them regarding this belittled me very rude telling me has to be changed the wiring so had that done by auto electrician again and still the same would not work sent videos and pictures and still told me wiring had t been changed when it had asked for money back and send item back no response asked for an exchange kept saying wiring is incorrect unfortunately I had to go to card provider to help me with this still ongoing this was purchased straight from navtool not a 3rd party still have unit that is still faulty have direct messages from navtool and direct emails and order number and receipt straight from navtool

I purchased Carplay from NavTool. It was installed in a 2018 Acura RDX. It worked great for 3 months and then I started having problems. The system could not be loaded by the car system. It took unplugging and then plugging the unit back it for it to work. After dealing with this for 2 weeks, I contacted NavTool and was told I needed to update the unit. It again worked well for about 1 month before I need to unplug and plug the unit back in to get it to work. I contacted them again and was told I needed another update. I updated and the unit ran well for 1 week. I was then back to unplugging and plugging the unit back in to work. I contacted NavTool again and told them I wanted to return the unit for a replacement or refund as I had only had the unit for 7 months. They said that they would send me an email on how to return. I never received an email. It took me over 1 week to actually contact someone to get this issue resolved. I was told that the problem was my gmail (I have no other problem getting emails from anyone else including loads of spam!). I finally got instructions on where to return the unit and was told they would contact me. 2 weeks after they received, I still had no response! This is terrible customer service and a product that has not worked consistently in my vehicle as advertised. The real problem was unless I pay the installer to remove the unit and put the wiring back to original, my back up camera doesn't work. 2 weeks was more than enough for them to replace or repair the unit. I was finally reached them, they said they were waiting for a part. I told them they needed to refund my money or I would publish this review. They then told me that my warranty was void. They also informed me I needed to contact them through their legal department, for any further communication. They returned the unit which still did not work! I wasted all that money and have a unit that does not work. I also had to pay the installer to remove the unit. Conclusion, if you have a problem with this product, customer service is poor. They will not back their warranty. If you press them they void your warranty and you must deal with their legal department. You will also see that they have similar claims against them with the better business bureau for the same response to others with a problem. Now they respond to my review stating "I did not buy the unit from them", but I have a receipt with PO # 14104348 dated 9/28/2023. I would post a redacted copy online if the review allowed. I bought the unit directly from them. The lies continue instead of providing good customer service and standing behind their warranty.

Scam: beware of this scam

This company is horrible. The product may or may not work. If you are lucky to have it work, then good. If you happen to have any issues, they will not help resolve it. They do not provide anything needed to resolve the problem then claim you or your car are the problems and say, too bad.

This is an edit of my original review - I had to rewrite this because Navtool responded to my original review with a bunch of untruths to try to remove themselves from any responsibility for my experience. Advice for Future customers of Navtool: I paid money for my device 1 September in 2022 and I am yet to receive it. todays date is 17th July 2023. I have had zero proactive communications from Navtool, so I have chased them up all times. Each time I received a one sentence answer with the excuse that there is a global microchip shortage and I will receive mine shortly. Eventually my efforts to receive updates drew no response at all. I would use the online messenger, email, through LinkedIn, even calling the number on the website and I get no response or updates. I have begun making the request to ask for my money back. still no response. To this day I have paid my money, and have no goods from Navtool, and they are not responding to my attempts to get information or cancel my transaction. IN FACT the only indication I have that there is anyone present at the Novtool company is in their hurried and desperate attempts to have my comments on this Trustpilot platform removed or debunked. Navtool fought so hard to have this review removed, that TrustPilot required me to Send all evidence of this experience to Trustpilot including emails and communications through messengers which I have luckily saved. Dear potential customer of Navtool - I would advise you to think twice - there are plenty of other solutions on the market as I have found. I have purchased with no reference to chip shortages, and are now operating well in my car. To Navtool: as other feedback I have seen, It takes very little to just focus on customer service with clarity and honesty rather than making vague excuses. I have diligently held on and waited for a year for you to deliver although your feedback was never more informative than one sentence and not apologetic whatsoever. I gave you more than a chance, and warned you for months that I would be taking the actions I did to inform other prospective customers on platforms like this, but you chose to let me down and steal my money. After all that you tried to paint me publicly as a liar be commenting here that I had received the product and it had been stolen from my front door... I work from home, and the couriers all know me by name. If you had delivered this to me I would know. I live in a little town in a community of surfers. No one steals from peoples doorstep here. Besides, If you had sent the parcel, I would imagine you would have sent reliable and trackable advice that you had dispatched my parcel, which you didn't. You haven't sent ANY proactive information regarding this order, let alone a tracking code for delivery of my parcel. RETURN MY MONEY To Trustpilot: I note that you specifically required me to prove my case before you would publish this feedback. You involved the company Navtool on two occasions and on each occasion they pushed me to prove my case which I did with copies of the emails, and my requests for information. Now I note that navtool was able to make comments which were not checked by myself before publishing, and you did not offer me the opportunity to review before they were published. You have all the information, please use your best justification and if you agree with me, as neutral members of this dispute, If the comment is still published on your platform I trust you have read it, applied your understanding of the facts provided to you from all sides and you agree that my feedback should remain here as a warning to other potential customers.

I bought NAVTOOL for a NISSAN ROUGE SL 2015 to add the CarPlay and Android Auto. NAVTOOL bought on Sept 8 2022. After installing it I had to call many times and spend hours on the phone to get support since the Reverse Camera was not working. They had me cut wires, they had to wire different ones, and then unwired those ones, wire back the ones they asked me to cut, etc, etc, but all the time claiming their products are the best, guarantee, they sell millions to Auto Industry, bla, bla, bla. They had me connect the interface to a laptop and their website to download different and several programs, install this one, did not work, install this other one did not work. Seems they are always guessing but they sell you the story they have millions sold and that they sell to OEM manufacturers, obviously is not true, since they guess all the time and I had to spend 2 hours on the phone to get things resolved but they tell you they have done it before. The interface has to be used with a Remote Control, your original screen even being a touch screen will not work with the interface as touch screen or swipe, all apps from CarPlay or Android Auto has to be ran from the Remote Control that has to sit in your cup holder, so one has to become a master of that Remote to get it working. All phone calls and "OK Google" or "SIRI", you need to have the Car in AUX in order to work, you set your car in different mode and you won't get anything. You can't have it in regular FM radio or other, otherwise it won't work to make calls or ask google or siri. If you try to use your Steering Controls, they will not work, all must be done from the Remote Control, the only steering control will be volume. That remote is hard to use when you are driving, it is very distracting, you have to learn how to use the knob, dial, press, press up, press down, press back , etc. Not worth the money and time. In addition they downgraded my warranty because of my review, this is what they sent to my text and e-mail: "Navtool - Your lifetime warranty has been downgraded to minimum mandated 30 day warranty, and future CarPlay/Android updates will be only available for the next 30 days."