NavToolReviews of navtool.com

Navtool is absolutely the worst company to deal with. Their customer support is terrible. I purchased a unit one year ago and was unable to install it. I hired a company with a great reputation and 40 years of experience to install it. Of course they don’t give you installation instructions. My trouble started when I tried to do the required download. My car had a manual transmission so when I went to install download only an automatic transmission appeared in drop down menu. I contacted customers service and after 45 minutes on phone they instructed me to download automatic transmission program. Then I left car with installer who contacted Navtool for additional information. Navtool responded by asking for an order number and offered no help because it was an older unit. After 6 hours of fiddling with this they gave up. They told me that they recalled dealing with Navtool several years ago and had the same experience. They chose another company for their Apple ~ Android interface because of Navtool customer support department. They are the worst! I should have known better when I initially purchased the unit it took them 3 months to fill the order!

Navtool customer support is non existent. I have a unit that isn't functioning a Mechanic installer charging me to put the unit in that is not working properly and neither of us is able to get support. I am a disabled veteran and a retired police officer that has never given a negative review. Unfortunately this is a first, steer clear of any Navtool products. Don't believe me?? Just call the number and see if either sales or tech support will call you back. I promise you this has been going on for over a week with no help. Buy foreign because navtool gives Made in the USA a bad name 🥲

Providing an update to my prior review of this shady non-ethical company and it's practices. I reported them to the NY District Attorney for basically robbing me of $500 for a defective CarPlay system of which I have numerous emails where they were asking me to cut wires and try different methods of getting their worthless crap to work. My report to the District Attorney happened after I posted my initial review and realizing they weren't going to honor their replacement or fix policy. Here's their official response to the District Attorney: (Note: email addresses removed due to posting policies) ======================================== From: NavTool To: IFRAUD NY Gove Cc: Navtool Customer Service Subject: Re: Complaint with the New York State Office of the Attorney General File 25-014794 Date: Tuesday, May 27, 2025 3:34:32 PM This customer never paid for the product. They received it for free as a promotional item, it is unclear why the customer is complaining because he never paid for the product. If he thinks he paid for the product then he must provide redacted credit card statements from the date of purchase where it shows the purchase and then for the next six months up until today’s date NavTool ======================================== That response stating that I never purchased their product despite the fact that I couldn't file the complain without having adequate documentation to the contrary. I'm so disgusted with the plethora of lies & deceit from this company that I've simply aborted any resolution. But I do want to continually warn potential consumers that purchasing from this company is not a good idea b/c they'd be gambling with their money and if they have any issues or general questions or concerns during the installation; it can be a nightmare getting this company to own up to any accountability. The fault will ALWAYS be on the consumer and they rudely convey that. I'd also strongly encourage anyone considering a purchase to read the negative reviews first. DON'T DISCREDIT the viability of them. Look for similar patterns in the complaints and use your own critical thinking skills. Not all negative reviews are illegitimate and the negative reviews for this company blatantly show the consistency of the experience. And if you have already had a bad experience with NavTool, please report it to the Office of the New York State Attorney General. Just google it and go to their complaint form and file it. They must have multiple complaints filed against this company in order to take the allegations to the next level. Lastly.... unfortunately as much as I'd like to, I am unable to share any positive experiences with comparable companies, nor provide any alternative vendor recommendations due to TrustPilot policies. But trust me, they're out there. Where no wire cutting and etc. is required, customer support is responsive and your reports of any potential issues are listened to attentively and acknowledged. So I did inevitably suggest to find and purchase a CarPlay system elsewhere; where the product is truly plug and play. And yeah.... there's also that fact for NavTool's unmerited claims and implications towards SO MANY CONSUMERS not being intelligent enough to install their poorly constructed product and/or not reading their sparce constructed manuals with shear lack if not total absence of proper customer support. Good Luck folks. You've been warned

It's been almost 90 days since I placed the order and I never received anything. When I complained after 30 days and requested a full refund, I was told everything shipped the day before. Still nothing. Today, their latest response to my complaint that I never received my order, was: "That’s impossible. Everything that you would buy from us would be shipped." BUYER BEWARE! Don't buy anything from these guys.

Watch out for these guys. My experience mirrors the other 1 star review I found here. My unit had 3 distinct problems. Customer support was less than helpful, telling me that I was not a professional installer and the problem(s) were not with their unit. Problems: 1) short in the harness. 2) poor reception from microphone 3) distorted audio from only 1 speaker. I sent it back but I had to go thru my CC company to get a refund. Very Sad. ps the reply made below is even sadder. bought new from the website. i think there may be mental illness in play here.

TOTAL SCAM & HORRIBLE CUSTOMER SERVICE. They have nothing but scam business practices and when you prove their product doesn't work, they say it is impossible and that you don't know what you're doing calling you a liar. I had a reputable installation business install the unit. IT DIDN'T WORK. So we spent the next 2 days and over 10 hours of time trying to get assistance with the install/issues we were experiencing... NOT because NavTool was helpful, but because it would take sometimes HOURS to hear back from them via text which is the only way they will communicate. If you call in, they force you to leave a number or drop the call and have never called back. These guys blame everything and everyone except their product may have an issue. They are bullies, scammers and incredibly difficult to do business with. Not only will I not do business with them, because of the experience the install company had they will now no longer order or accept their products for install. UPDATE 4/15/2025 Thank you for replying, but this is an example of your lack of customer service and bully tactics. Just because you say, "...The fact that there was an image on the screen proves the product was functioning. The issue you experienced was related to audio setup, and we provided step-by-step guidance on how to properly connect it. Unfortunately, the instructions were not followed, and when we asked follow-up questions to verify what had been done..." shows lack of listening, understanding and desire to resolve the issue. ALL instructions were follow by the professional installer and NO there is no sound. When you say in your responses that instructions were not followed, or that, "...Remote support takes cooperation and accurate feedback. Unlike in-person service, we rely on you to perform certain steps while we guide you through them. That requires patience and a willingness to test things in real-time." that mean you must follow the same rules. ADDITIONALLY, when you say, "When customers get frustrated early in the process and stop cooperating, it becomes nearly impossible to resolve the issue." that just proves again your lack of empathy and understanding. I have now spent over 11 hours desperately trying to get this resolved and I only get text message, pushback and bullying. I have left my number for you guys to call over 7 times spanning two days and HAVE YET TO GET A CALL BACK! There was a gap in the middle of the day where you did not reply for 6 hours while I was at the install shop with a tech trying everything you had sent in the way of directions previously. Don't tell me you are looking for a way to work with me you don't call as you promise and place all blame on the customer. Your business sets the customer up for failure and leaving them holding the bag when if doesn't work with no way to get real resolution.

Unethical business practices. Arrogant and rude company that treats the consumers like they're ignorant and can't follow simple instructions. This isn't just a personal opinion, it's a proven track record this company has established and is consistent with every complaint you'll ever find anywhere online. The only customers who'd might rate them more than 1 or 2 stars likely never required much assistance or support from them (of whom I once was). OR they're seeded and deliberately planted reviews by this company in effort to counter the countless negative experiences many have already reported. I'd strongly advise to READ THE BBB REVIEWS very carefully. If you do and are clever enough, you'll see that some of the potential good reviews are clearly non-authentic. Such as those for example; raving of what a stellar company NavTool is & if you need support to contact the poster of the review for assistance. Simply ask yourself, who really does that? Post a positive review and then extend their personal time & support to get a product that they didn't sell working for someone else who posted a negative review??? I think not. Only someone acting on behalf of the company would likely do that. Just be extremely cautious b/c these guys are good at what they do when it comes to dishonesty & I've seen it first hand. They're extremely crafty at manipulating the narrative. Absolute crooks with no moral sense of integrity or respect for their customers. Took my money, treated me as if I was the problem when I reported issues or looking for assistance, after following THEIR instructions. Implying I was lying when I told them my Dealership service department performed "paid" diagnostics to confirm their product was causing electrical issues. Persistent to claim the superiority of their product as any report of a problem was UNTHINKABLE. The audacity They have totally ignored me when I've consistently pleaded that they do the right thing and simply honor their statements of their "no question asked" returns/repairs/replacement as advertised on their site. I wasn't even asking for a refund, just for them to honor the replacement or repair. I once ignorantly defended this company against those who presented negative reviews. I ignored the signs and now I'm the fool for not acknowledging the legitimacy of the numerous negative claims and reviews of those individuals who had already called out this company as bad news. You can view for yourself how they treat customers who have purchased their products by visiting BBB and perform a search for NavTool. Review this companies responses given for all the claims against them and it will or should become immediately very clear that you don't want to deal with a company that treats people with such dismissive, degenerative reponses and with such an arrogant attitude. If you perform due diligence and do the research before committing to any purchase from NavTool, you will spare yourself much humiliation and financial loss. You could alternatively, purchase their product, toss the dice and "maybe" you'll be up and running without requiring little if any assistance from them. But why even take such a gambled chance? Save yourself the headache of posting negative reviews on review sites after the fact.... and simply don't support them or they'll continue to get away with unprofessional behavior and criminal acts b/c you will potentially enable them to do so when you buy their products. The only way to make change unfortunately is to hurt their $$. Otherwise, you're enabling them and they'll continue their bad behavior. --=============================== COUNTER-RESPONSE TO NAVTOOL --=============================== I'm an honest & truthful individual aware that oftentime negative reviews can "sometimes" be folks wrongfully exhorting accusations of businesses to discredit them. But also very cognizant that businesses can be equally manipulative of the narrative to offset truthful statements and continue their bad behavior of consumer deception. NavTool attempts comparisons using Apple as an example. However, FACT: check BBB for Apple you'll note that although I'm certain Apple does in fact have some unsatisfied customers; they sustain an overall A+ rating. On the contrary, FACT: check BBB for NavTool as an outstanding track record of F. View complaints and you'll note a consistent pattern. View the responses and you'll see the ethics of this company. They are bad news. BE WARNED!! But don't just take my word. Don't rely solely on 5 stars either. They want YOU to believe their negative reviews are all customers out to get the them or didn't purchase from them. And to add, they've now lied about me in response to cover their misconduct. It's laughable & shameful

Further update following the vendor's second successive inaccurate and untrue response: No, I have absolutely NOT once received ANY documentation, other than the one-page wiring diagram (and even that took quite some doing to secure) You keep saying that the installation manual has been sent to me, multiple times. You say that you have sent “…the correct documentation for your specific vehicle, along with additional support resources.” Fine, please advise exactly how and when this was sent. Give dates and times of whatever communication was sent, because I have copies of each and every email (and Live Chat) that I have sent and each and every reply that I have received. The majority of the replies from NavTool simply either promise that documentation will be sent, or that it has already been sent, but not one single communication actually provides any documentation, other than one email dated 9 Feb 2025, 14:01 GMT, which provided: 1. One hyperlink, sent twice in the same email, which opens a PDF of a one-page wiring diagram. 2. One further hyperlink, also sent twice in this same email, to a video showing operation guide of the settings and menus. This video would be actually helpful in configuring the device once the installation has been complete, but is no help at all in actually completing the installation. That’s it. No other documentation whatsoever has been received either with the product when shipped or via email or chat or any other method since then. None. So exactly what installation manual do you have for the product you sold to me and why, if such exists, can you not simply now send it to me? And if you truly believe that it has been sent then please advise (a) exactly what was sent and (b) exactly how and when it was sent. Nothing other than the one page wiring diagram, and the link to the post installation configuration settings, has been received by me at any time. If you cared one iota about customer service then rather than repeatedly misstating what has happened here in Trustpilot, someone would actually reach out directly to me to get this resolved. Absent any installation manual and absent any genuine effort from anyone at NavTool to provide that, I can only stand by my assertion that NavTool, at least for vehicles where you have chosen for whatever reason not to produce an installation manual as you previously did, is a sham and a total waste of a not insignificant amount of money for a product that cannot be used because there is NO installation instruction whatsoever provided. None. You claim that your team ‘has gone above and beyond to assist’ me and yet the only real effort invested seems to be to refute my wholly accurate review on this public forum. Please... contact me directly to offer a proper resolution. Either proper installation manual (as you repeatedly claim has been sent but which has absolutely not been received) or a full refund for a product that, absent installation documentation, cannot be used.