NavanReviews of navan.com

Navan is kind of 'fine' unless there's a problem or schedule change. Then you will wish you had booked direct. Currently I have done multiple live chats, had followed up by emails because they could not get the flights booked 'live', followed by more chats and another email. I think its been about 3-4 weeks trying to resolve a cancelled connection now and still not fixed so I sure am glad the flights are still a few months away! I believe I could have resolved this with one call to the airline, or via self service, if booked direct, rather than getting stuck in an infinite loop. The agents are doing their best and are pleasant to deal with, its just a shame they can't actually sort things on the spot.

Wir sind mit der Firma mit viel Aufwand dorthin gewechselt - und tatsächlich wieder zurückgegangen zum alten Anbieter! Es wurden in sehr engagierten und hochkarätig besetzten Kick-off Meetings Dinge angepriesen und versprochen, die nachher (v.a. für unsere Buha) entweder gar nicht möglich waren oder im totalen Rechnungs-Chaos endeten). All diese Navan-MA sind heute nicht mehr dort, komisch.... Wegen Falschaussage einer Ex-Mitarbeiterin, unserer damaligen Accountmanagerin, jetzt auch nicht mehr dort tätig, rennen wir nun einem offenen Betrag einer Flugstornierung hinterher, die Navan sich bis heute weigert zu begleichen. NIE WIEDER!!!!

Very poor customer service never get hold of a person, mobile app repeatedly changes prices at check out and takes you back to the start, messages sent to Navan support result in "Thank you for your interest in Navan! We invite you to take a tour of how Navan works in this 2-minute video. If you’d like a closer look at the state of the travel and expense industry, please check out our annual report"... great just the type of response i was looking for when struggling to get your mobile app to work! Other previous experiences include flights rebooked while you are on trip resulting in missing connecting flights, hours on hold waiting for customer support... and so it goes on... avoid Navan if you can!

Simply appalling. I've given up on using it to book travel after several reservations I made at hotels were cancelled when I turned up, and the train fares I can book were not the right type. Now I just use it for submitting receipts and it is genuinely terrible. When the app isn't down and actually allows you to upload a new receipt the AI autofill is nearly always wrong and is time consuming to correct, the system by default assumes it is right and you are wrong which makes is very annoying to deal with. It miscalculates taxes all the time and then you cannot submit the expense until you fix its errors. It does not handle well the fact that your foreign exchange rate might differ from theirs. It muddles stay and travel dates with purchase dates. The list of issues is endless. And the rewards programme is pointless. UPDATE: Navan have responded to my complaint after 10 months which speaks volumes!

My company uses it and it's so buggy and impossibly hard to talk to a human agent. I spend 3 hours per business trip to book the right combination that's within budget. And the surprising thing is it gives me different flight caps when I search on a desktop vs. on mobile. Also not all flights or hotels are available - I see flights available on Google search but not on Navan. Really hate this app. Wish my company goes off this app for business travel booking.

Poor privacy and data management practices. Company charges a high commission but adds no value, uses employees' personal data for marketing and potential sale to data brokers.

Virtually no technical support. I have been having a relatively simple issue for a week now, and Navan is pretty much unresponsive. I reported it, someone wrote back asking for more context. But no solution.

Terrible company and horrible service. My company uses this service so we must use it for corporate travel. I would hope this would chance soon, my whole travel party had issues and they were unable to help, we all spent hours with the support and ended up having to contact hotels and hosts directly. Overpriced hotels and flights, impossible to get help from their support team. In my case they double charged me and no one takes responsibility, hours and hours of my business trip spent with their unhelpful support team and nothing has been sorted. Nothing. Should be illegal to treat customers like this and take no ownership at all.