NavanReviews of navan.com

It's a very unfortunate feature of trustpilot that 0 stars isn't possible. Navan is one of those companies that defines hair pulling experience. How something so egregiously bad is nowadays a sub-par substitute for a service and a public company is beyond me. I don't even know where to start: - Mis-sold rooms, that get you in trouble with hotels. The pricing you see is not always accurate, because their system is badly implemented behind the scenes. - The UX of it with refreshes every 10 seconds is something from a horror movie, I have never ever seen anything this bad on any major website I use - Support is courteous, just largely useless - Their "expense feature" is modern torture, something extremely badly done, as is their corporate card feature. For the last 40 minutes I've been ripping my hair out trying to accomplish the simple task of paying for a hotel room. Nope, not with Navan. Avoid this piece of trash like the bubonic plague is chasing you.

Navan sold me a hotel room that was misrepresented at the point of booking. The room was clearly shown and confirmed in the app as a Club Room with lounge access, but the reservation actually created was for a standard room with no club access. Navan later confirmed this themselves after contacting the hotel. Despite this, the same incorrect room continues to be advertised on Navan’s website and app, meaning the issue has not even been corrected at source. What makes this worse is Navan’s support model. They offer three contact methods — chat, email, and phone — yet none of these channels connect you to anyone with the authority to actually resolve the issue. Every agent I spoke to promised a resolution and said they would “get back to me”. No one ever did. There is no visible complaints process, no way to escalate to a supervisor, and no ownership. The only “solution” offered was to rebook the correct room at a higher cost, despite the error originating entirely on Navan’s platform. This is not an upgrade request. It is a false sale, followed by a frustrating support experience designed in a way that prevents meaningful resolution. Based on this experience, I would not trust Navan to accurately represent hotel inventory or to stand behind bookings when problems arise.

I used Navan for the business travel and didn't like the experience of booking flights. The flights were more expensive than when bought directly and you need to pay the change fees afterwards that are also higher than when changing directly. I'm also not allowed to manage flight upgrades through my personal profile on BA website since this requires a code from the travel agent.

If you’re just wanting to book flights the software is good and does its job. The moment anything goes wrong or you need chaging just forget about it. Wet toilet paper would be more helpful. No matter how many times I rang and got different people they have no clue, there not travel agents, the don’t listen to what your telling them and unless you guide them step by step it’s pointless asking. Just use them as a platform to get flights but anything else is a waste of time and money

Highest level summary: Navan is horrible for actual users/employees/startup team members who have to use the app on a daily basis for travel. It's great for the business owners who don't want to be involved in the tax reporting and expenses portion of their business. The app is more functional than peers. Here's why Navan is terrible for daily users who have to use it as a functional tool, and not a management device: 1. No actual travel support. Personally I travel for work 3 times a month. 33% of the time I have been stranded in airports, or without a hotel, or rental car issues. 1 time is unacceptable more than 30 is criminal for a service. Their customer support does not help book, they push it back to the airlines, hotels, rental car agencies. Takeaway: You are better off to book without using Navan as an intermediary. If you use Navan for booking, plan to sleep on airport floors a lot. 2. Navan prices for hotels, airfare, rental, are non-competitive compared to consumer level booking sites. There is a clear markup done, and simple searches comparing identical flights on google vs navan will show this. Additionally, full rewards points are not fully distributed to end users - oddly enough. 3. Expense reporting does not work, you will have to resubmit several times as an employee. This is both from a server side (uploading) as well as from an approval side. Navan outsources its approvers to developing countries, and they struggle with reading receipts, documentation. Sometimes things get approved that shouldn't, but more importantly as a user actually on the trips, things get rejected that shouldn't. 4. Navan card is unreliable, turns off mid trip, and is nonfunctional in developing countries. Self-explanatory. What's worse however, is if you reach out to customer service, they will gaslight you and tell you the card is working. This can happen while you have police in a third world pointing a gun at you demanding you pay for taxis. With Navan it is always necessary to have a personal card with a large credit limit, since Navan's business card is not reliable. Prepare to pay out of your personal account for cars, hotels, anything really. *Note: One of the reasons why I was prompted to write this review is because while on a business trip in Mexico, Navan's card stopped functioning. When I reached out to Navan, they said that it is functional and usable. What does Navan do well: Consolidate expense reports for business owners (if you trust their systems and approval staff to do the tasks accurately). The app is functional, but could easily be built by three software engineers if your company has three to spare. End takeaway: Ultimately as a daily user doing the traveling, Navan is worse than if I self booked through non business methods. There is no functional support for travel, the card is unreliable, and the expense submitting takes hours out of my day instead of minutes. If your business needs expense management software, this is an okay solution. But for the love of all that is good, do not subject your employees to suffer using the Navan card, Navan support, or Navan booking.

As a user in Latam, the app has shown multiple errors during booking stages. At a point that my last two trips I had to book through chat support. Once it even delete a booking proposal I already had with required internal approvals. I would not recommend this app to your company until they fix their product

Seems good, but they're a terrible company to work with. I still had a $372 credit, but every time I booked a hotel, my account was blocked. I contacted them nine times in total. The credit has now expired, and I can't get through to customer service. My advice: don't use this company.

Poor system, booking hotels much more expensive than going direct. Constant issues booking items and it keeps breaking down. Chat function is an AI bot and Customer Service on hold for 10 minutes and when they did pick up I was informed this is expenses and the wrong department....