NavanReviews of navan.com

Unfortunately Navan adds no value compared to going direct or using other partners. It's hard to make changes, sometimes they don't provide confirmations, and chat is slow to respond. Not ideal for a frequent traveler!

My flights were cancelled and Navan had no idea. I had to arrange everything by myself and even cancelling the booking through the Navan AI chatbot was an utter pain. I got no help from navan in rebooking and I managed to get home on the same day using different option by myself. I would expect a travel management company to be able to manage travel in such circumstances.

Il y a un réel décalage entre la promesse de vente et la réalité de l'outil. Navan a présenté des prix très attractifs pour attirer le client et les augmenter de manière significative par la suite (+40%). L'implémentation de l'outil a été désastreuse. Le support en ligne est correct (tout dépend sur qui vous tombez) mais les account managers ne sont d'aucune aide et en aucun cas pro-actif. Dommage car la plateforme fonctionne plutpot bien mais si c'était à refaire je ne choisirais pas Navan. Les rapports ont beaucoup changé avec eux post IPO aux US.

No phone support if you are locked out of your account. Probably the easiest company in tech to short right now.

Ich wollte einen Hin- und Rückflug (Flexticket) auf 1 Monat später umbuchen. Meine Internetverbindung war etwas schwach, vielleicht hat es daran gelegen, dass ich nicht beide Flüge gleichzeitig umbuchen konnte, sondern nur einen. Nachdem ich den Hinflug verschoben hatte und den Rückflug bearbeiten wollte, sagte mir die Navan-App, dass ich die Richtung des Fluges nicht umkehren darf. ??? Das war doch erst durch die App möglich gemacht worden. Beim Support brauchte ich 1,5h und 2 verschiedene Mitarbeiter, um das zu klären. Jetzt muss ich den -rückflug noch einmal umlegen. Die Navanmitarbeiterin hat den Chat geschlssen und mich an Lufthansa direkt verwiesen, dort geht es jetzt auch nur noch telefonisch. Das hat Navan zu verantworten, dass das so ein Aufwand ist. Der Service ist nicht zu empfehlen!

Really surprised how poor this application is - it's the 6th one I've used in a corporate environment. What used to be a 20 min exercise every couple of weeks has turned into a 10 minute a day process with lots of additional frustrations from poor UX that simply doesn't align well to how real users use the app. The quantity of fields that need completing for even a £2 transaction is crazy. In addition travel booked through the app is expensive with additional 'admin fees' which can be (in my experience) up to 25%! Receipt photo capture is slow and inaccurate compared to competing systems. It's generally a very intrusive application to use - plays weird sounds, tells 3-year old inappropriate jokes (one even about 'poo') and fills your email inbox up as each transaction is approved on a line by line basis. As an end-user, it doesn't feel enterprise-ready.

I have an issue with almost every aspect of business I’ve done with Navan. Their website is slow, so it’ll take me 15+ minutes to book a flight and hotel for each one of my travelers (I have 3 who make the same trip every month, so it should take very little time, but actually takes me close to 45 minutes). I have to reach out to customer service on just about 1/2 of the trips I book. Their invoicing is horrible — the invoices they send to your email NEVER line up with the credit card statement. I have a rogue charge on my card and when I reached out to my dedicated agent, he literally said, “My best guess is that it goes with ((this traveler)).” But he couldn’t tell me for sure. He’s also been promising us reconciliation reports for a month now, but hasn’t come through with them. Their customer service is AWFUL. I can message them 3 times and get 3 different answers. Most recently I wasted a week and a half trying to follow up on refunded rewards points only to find out at the end of it that they had sent me cash (to my credit card) instead of refunding my rewards balance. Which would have been fine if I hadn’t gotten two different stories on my two previous calls. They’re awful every time, and then they get offended when you tell them there awful.

I strongly warn anyone considering Navan to look elsewhere. Booking errors, unresponsive support, and unexpected charges have ruined multiple trips. They take no responsibility for their mistakes and offer zero compensation. Terrible service, not worth a single penny.