NavanReviews of navan.com

Service is so-so, borderline mediocre. It gets exceptionally bad when you have a flight cancellation or rebook, you're basically left to fend for yourself. Refunds take in excess of 90 days, and Navan's customer service is woefully inept. Avoid.

Please don't make me use it. If you are a person tasked with selecting expensing platform, don't do this to your colleagues. Using Navan is like using 90s RPG game without a manual or tutorial. It often fails with a generic error message and drops minutes of my work. Now it stopped working in Firefox, I'll set up chrome so I can use Navan.

Für einen "Trip" muss man ca 35€ zusätzlich zu den Hotelkosten bezahlen. D.h. bucht man für eine Nacht ein Hotel, kommen da 35 € dazu, also zum Beispiel 100€ für die Übernachtung + 35€ Gebühr = 135€!

A lot of others having same problems - locked accounts, bugs in software and everytime there is apology but acting as if it’s a new problem. There are fundamental issues you need to get sorted instead of piecemeal fixing issues but not solving causes.

Long story short, I booked a hotel through Navan in February. My reservation was cancelled by the hotel when I checked in and they made a new reservation even though I already paid through Navan/Priceline. I gave my card thinking it was just for incidentals but was charged the full price of the hotel for three days. I have been trying to get a refund for nearly 5 months and it has still not been resolved. I will never recommend Navan to any business professional in the future.

Terrible customer service. Whilst initially prompt after I booked my ticket and had problems booking a seat (that I had already paid for) but after after contacting them multiple time across a 2 week period, each time them telling me something else. Miss-sold me business class. One of their customer service team said that she'd cancel and refund me, if she wasn't able to resolve it. Then a week later, after waiting for them to update me on the seat. Just told I hadn't booked business and couldn't be refunded. I've now tried to contact them across the last two days and they're just ignoring me. Avoid. Waste of money, miss selling and terrible customer service.

Terrible experience using Navan. Much quicker and cheaper booking directly. Instead of helping customers, it creates slow and unreliable workflows, creating more problems.

Worst platform I have used in many years. You end up paying more than booking yourself. The flexibility is none. I always end up having to contact the airline directly because their customer service is not helpful. Their customer service is actually terrible, why? First their AI Agent is unhelpful, their human agents are very sassy, they patronize you if you insist and they have to contact airlines through a business channel which takes longer than an individual. Reason I leave this review is because they cut off chat after 5min of inactivity (how do you stay active when a chat lasts 2h on average?) and their CSAT disappears after 5min. Best example of how poor implementation of a CS system looks like.