NavanReviews of navan.com

Response from NavanSep 19, 2025

Thank you for sharing your feedback. We’re glad to hear our customer support team has been helpful, though we understand how frustrating it can be to encounter errors or unclear messages during booking. We’re always working on improving site performance and the overall booking experience, and your feedback helps us focus on the right areas. We appreciate you taking the time to let us know about your experience. — The Navan Team

Response from NavanMar 28, 2025

We’re really sorry to hear about the challenges you’ve been facing with the platform. The issues you’ve mentioned—like booking errors, login troubles, and a frustrating experience with multiple booking options—are definitely not what we aim to provide. We’re committed to improving our platform, and your feedback is valuable in helping us make it better.

Response from NavanFeb 28, 2025

We’re sorry to hear about your experience. Our goal is to provide a seamless booking process, and we understand how frustrating errors can be. While our self-service tools are designed to help users resolve issues independently, we appreciate your feedback and will continue working to improve. If you still need assistance, please reach out to our support team at [email protected]—we’d be happy to help.

Response from NavanJan 27, 2025

Thank you for sharing your feedback, Ganna. We’re sorry to hear about your experience and understand how important it is for our platform to make booking business trips as seamless as possible. To help you get the most out of Navan, we encourage you to explore our training videos and tutorials available here. These resources cover tips and best practices for using both the app and the website, making it easier to navigate and find what you need. https://navan.com/uk/resources/customer-resources Your feedback helps us improve, and we truly appreciate you taking the time to share your thoughts.

Response from NavanSep 22, 2026

We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with the booking process and the frustration of re-entering information. We are actively investigating these issues to improve reliability.

Response from NavanSep 22, 2026

We appreciate you sharing your experience. We are actively working to improve our support team's knowledge and response times.

Response from NavanSep 22, 2026

We appreciate you sharing your experience with us. We are truly sorry to hear about the issues you encountered with our search results, particularly regarding the breakfast-included filter, which led to an incorrect booking. We understand how frustrating this must have been. Your feedback is invaluable, and we are actively investigating these discrepancies to improve the accuracy of our search features. We are committed to ensuring our platform provides reliable information for all our users.