NavanReviews of navan.com

I have used Navan for a while and it has worked OK. I recently needed to change a flight date and it was a very frustrating experience. The airline shows many available seats on their website, however on Navan they say there is none. I contacted their support team and after hours of back and forth, they said they can't change the flight because there are no seats. It's not true. There is some issue around transparency here, if the airline has available seats, they should be available on Navan. I gave them several dates and still no help. Also, at some point they asked me if I wanted to upgrade to business class because they had availability when this does not show on the airline's website. It's as if they were looking at something completely different. There is no way to escalate a case either, no complaints form is available.

Absolutely terrible. Customer service is not able to solve basicaly anything. Sometimes I'm wondering if I'm really chatting with real agents or chatbot. Often they don't even understand the problem and asking same stupid question. I wouldn't recommend at all.

We're forced to use navan for work trips. It's absolutely ridiculously bad. - The mobile app and desktop app have different prices for the same flights and hotels; - the mobile app and desktop app have different policy limitations - with the same user profile, for the same trip. - it's consistently more expensive to book through navan than directly through the hotel or e.g. expedia (hundreds of dollars more expensive); - The "recommended" options are often $150-$200 more per night than the options found if you scroll down. The exact same room at a hotel can be booked at many different prices (with the same conditions); - Sometimes the pricier options give higher navan rewards - incentivising travellers to spend more corporate cash; - When booking a private hotel stay today, using saved up "rewards" the price that I clicked to confirm said $187. A few minutes later, my credit card was charged $199, which is more than the cost of the hotel through other sites and the hotel directly. - Cancelling the booking, my rewards were not returned. I won't use navan for personal bookings ever again. I wonder if the same happens to our work trips; since that's not linked to my personal credit card, I have no idea if they are consistently overcharging by 8-9% or more. I've unsuccessfully lobbied for our company to ditch navan, but this warrants another go.

Unfortunately it seems that if anything goes wrong with the hotel and the hotel refuses to refund, it is too bad. Navan will happily take money and refuse to help. Sadly, my employer insists on using Navan.

Our company decided to switch to Navan and the business travel has been pretty straight forward (how hard is it to book a flight WAS - MSP really) except you can't book two people on the same flight itinerary, and hotel search comes up with a bunch of "out of policy" listings because their search doesn't use the same criteria as policy. In my infinite wisdom I booked two personal trips, to my defense the first one gone wrong after I already booked the second one. On the first one I was supposed to pick up a car next to the hotel then drop it off at the airport, Navan website showed correct locations, Hertz had a different story, I spent hours on the phone with Navan while trying to hike Rockies. They did refund the difference months later but vacation was significantly impacted. On a second trip I had to cancel two of the flights due to an emergency, I would have had Amex travel insurance reimburse everything but Navan was showing I had airfare credits so Amex wouldn't reimburse. When I tried to rebook the trip a few months later Navan said "oops just kidding, you don't have any credits"... still trying to sort this out. They said the case will take two weeks to review (after over an hour with an agent) and it's been three, 40+ minutes on chat trying to get the status. Bottom line if you have to use it for business and someone else deals with the consequences maybe it'll be fine, for personal it's very much not worth the aggravation.

Easy to book but if you EVER have to alter/amend your itinerary, good luck! It's virtually impossible to get someone on the phone. After being on hold for 28 minutes, I opened a chat and got the AI run-around. Eventually, I got a live person on chat while my call hold reached the 1:01 minute mark. During that time, I decided to rebook directly with the carrier and hotel. I'm keep the call open for my own amusement just to see how long it will be till someone picks up... currently at 1:51:44. You've been warned.

Horrible customer service support. I called in to request a copy of my receipt for a recent stay as I misplaced mine and no longer work for the organization that I was signed up under and it appears my access has changed. 30 mins later and the rep still hasn’t been able to pull it up for me.

Intégration et support ratés, le go live n'est pas maitrisé par l'equipe Navan qui a fait un setup totalement incomplet et l'accompagnement est très insuffisant pour une grosse PME.