NavanReviews of navan.com

Response from NavanOct 23, 2024

Thank you for sharing your feedback with us, Angela. We’re sorry to hear that you had a negative experience. Our team understands how challenging it must have been to deal with this issue around your flight credits. We have reached out to you for more information so that we can better understand your experience and investigate your issue further.

Response from NavanOct 28, 2024

Thank you for your review, Paige. We're sorry to hear you had a frustrating experience with booking your trip and with support experience. We have reached out to you for more information so that we can better understand your experience and investigate your issue further.

Response from NavanOct 28, 2024

Thank you for your review, Samuel. We're sorry to hear you had such a frustrating support experience. We have reached out to you for more information so that we can better understand your experience and investigate your issue further.

Response from NavanOct 28, 2024

Thank you for your review, Daniel. We're sorry you had a frustrating experience. Navan connects to as many providers as possible to provide competitive prices while ensuring the user experience remains consistent and meets business travelers’ expectations. Price discrepancies can sometimes happen depending on factors like what is being booked, the website it’s being compared to, or even a company’s travel policy. In those situations, our teams are always happy to investigate and help understand what could be behind the differences. We've reached out to you to find out more about this issue.

Response from NavanOct 23, 2024

Thank you for your feedback, Santiago. We’re sorry to hear that you had a frustrating experience, and we understand how annoying it must have been to have issues when booking your hotel. We've reached out to you for more information so we can better understand the issue and the information that was presented to you after completing the booking.

Response from NavanOct 23, 2024

Thank you for sharing your feedback with us, Nicolala. We understand that navigating challenges with Navan can be difficult, and we’d appreciate the chance to learn more about your experience. When using our customer support chat, you always have the option to request a human agent. Our phone lines are also available 24 hours per day in several languages. The price shown to you in the search results will include any applicable fees - an overview of all charges is provided on the checkout page before placing your booking. We’ve reached out to gather more details so we can investigate your issue and provide the best support possible.

Response from NavanOct 23, 2024

Thank you for sharing your feedback, Rick. We're very sorry you had a poor experience. Our Navan Rewards, when enabled by your company, are in place to encourage cost effective booking decisions. If you book a hotel for business travel purposes and choose an option that is below the optimal calculated price in that destination and at that time, you are provided with Rewards that can be used for future personal hotel bookings. Please note that these Rewards show on your profile after a trip has been completed. We've reached out to you for more information so we can understand more about your experience.

Response from NavanSep 22, 2026

We are truly sorry to hear about the difficulties you've encountered with our booking platform. We understand your frustration when company policy requires its use, and we appreciate you bringing these issues to our attention. We are actively working to improve the user experience.