Chris
Great Customer Support
I've been using Navan through my employer for a few years. Recently I booked a personal flight that was identified on Navan as being fully cancelable at any time before the takeoff. When plans changed and I tried to cancel, the airline told me cancelation was not possible without forfeiting the cost of the flight. I contacted Navan and their service reps assured me it would be taken care of. Ultimately, they stood behind their product and provided a full refund. They earned my trust by following through on the promise. Thank you very much to the Navan team for the great service.
Response from NavanOct 24, 2025
We appreciate you sharing your experience. We're glad to hear that our team could resolve the issue with your personal flight booking and honor the cancelation policy. It's great to know we earned your trust. Thank you for the positive feedback.