NavanReviews of navan.com

Been waiting for a Consultant to join my chat for 8 minutes now after the system just cancelled my hotel. Suggested I re-buy at 40% more. 9 minutes now....

these type of companies also working in marketing people have to think about that when you make account and go for booking your account will syspended instantly they are losing custmers

Ihr „Punkte“-System ist unsinnig und irreführend. Dieses Unternehmen ist ein großartiges Beispiel dafür, dass man eine beschissene App haben und trotzdem überleben kann, wenn man „B2B“ geht. Ich habe im Grunde das Dreifache von dem, was ich für ein Hotel hätte ausgeben sollen, weil ich über Navan statt über Expedia oder Booking.com gebucht habe. Nie wieder.

Receiving scam emails allegedly from this company. Am I the only one who views all these 5 star reviews from reviewers with only one entry with deep suspicion. ?

Signed up and opened an account and had booked a Hotel and then my account is suspended. That in itself isn't that bad if they actually responded to emails asking why it was suspended. It really stinks of a scam as they had conveniently got my credit card details before they suspended my account. AVOID

I'm absolutely disgusted with navan.com and feel compelled to warn others about their terrible service. I had been using their platform for almost a year, booked hotels and flights, I had around $100 in credits that I was hoping to use for future reservations. During my last attempt to make a reservation, my account was suddenly suspended without any explanation whatsoever. I was in the middle of booking and had no idea what I had done wrong. The lack of communication from their end was beyond frustrating, especially since I had credits that were essentially rendered useless. I immediately tried to reach out for help through their support email, but guess what? I never received a reply. Days went by with no response, and my attempts to resolve the issue through email fell on deaf ears. I turned to their Facebook and tried their support page. Again, nothing. Their social media team seems just as unresponsive as their email support. It's like they don't care about their customers at all. Most of their hotel options are ridiculously overpriced, yet I kept using them because of the credit benefits and discounts. However, their reservation system is so overly complicated that it feels like a chore every time you try to book something. It's as if they designed it to confuse users rather than help them.

Navan is the worst. They consistently use dynamic pricing and raised the price of a flight that I was looking at by $80 within a 30 minute time window. This happens every time! Their non-refundable trip fees are a joke too; I had to cancel a flight and had no choice to rebook with them because my company uses them.

I wish my company hadn't switched to Navan. Expense intake is terrible. Every click of a button makes you wait for a few seconds. Fields are not intuitive. French translations are bad. Auto detection from receipt takes a long time and is often wrong. UI is not explicit as to what field is missing (violet border on an all violet app, that's far from intuitive / visible). Fiscal country is often impossible to edit once you used the receipt detection (and it's often incorrect so that's pretty problematic). The fiscal part is pretty unintelligible for the layman (what is auto-liquidation? multiple tax fields? not automatically filled).