NavanReviews of navan.com

Appalling service. Their app never works, gives tons of errors, card not linked, contact support, etc. When you are able to speak with someone it takes 2h for them to reply and the prices miraculously go up EVERY SINGLE TIME. My company should stop using this service! Please avoid

An appalling experience- its easy to get signed up for the app ettc but near impossible to locate the acct cancellation and data delete .., No easy pathway suport sends you to chat bot which sends you to another desk… just shit .. States must regulate and POLICE these apps and sites.. A terrible service

Impossible to reach out the customer service in less than 2 hours.. and when in chat in order to make a change it will take forever, probably because the agent is chatting with so many people at the same time. The chat lastes 2 hours and the agent did nothing at the end saying the request would have been passed to a colleague.. never happen Why an healthy mind would ever use NAVAS: more expensive than use own booking through internet and no additional service at all.

Welcome to the chocolate teapot of business travel booking systems. In fact a chocolate teapot would be more useful as at least you can eat it. Navan is useless and a good reason for Trustpilot to have a zero star tier. What you will get is an awful booking experience, your travel costs will be higher and if anything goes wrong with the booking, almost no help. My recent experience involves a transatlantic flight that was cancelled for engineering reasons. Navan alerted me and then removed the flight details from my calendar (which may life worse as I no longer quick access to my booking reference). Zero help in finding replacement flight (which I landed up booking direct bypassing Navan completely). Now actively promoting leaving the service completely. Sounds like a dream (centralised billing, ability to cancel centrally, keeping travel within budget) but you land up pissing off anyone in your company who needs to travel and pay over the odds for the cost. CFOs beware.

If you had a zero stars option it would be zero stars. This platform is a rehashed corporate travel booking platform that has been badly redeveloped with no "step back" UX or CX! The fact that TrustPilot only allows me to post this by giving it one star is a farce and testimony to how poor TP is. Anyway, we were trying to use Navan for the first time this evening to book a complex, multi-traveller business trip. It is the most unusable online travel booking system that I have ever seen. There were so many blind alleys and un thought through processes that I do believe that they should (in the words of Orange Juice) "rip it up and start again". If you have acquired or invested in this business you should ask for you money back immediately. The worst UX/CX ever! We spent 5 hours using it to book 2 flights and 3x hotel rooms in Dubai. On Booking.com that would have taken 15 minutes. As the Chairman of the company, all I was trying to do was get our business travel centralised. Who is behind Navan? Who owns the company and who designed the UX/CX? THE ONLY REASON WE KEPT GOING IS BECAUSE THEY TOOK OUR MONEY FOR BUSINESS CLASS TICKETS AND EXPENSIVE DUBAI HOTELS.

Navan’s support experience has been consistently frustrating. Response times are slow, and it often takes multiple attempts and support tickets to make any progress. Each interaction feels like starting from scratch, with little to no follow-up, even over extended periods. If the platform were more fit for purpose, perhaps the reliance on support wouldn’t be as frequent. As it stands, the product and support together fall short of what corporate customers need. There’s still a significant gap between where Navan is today and what’s expected at an enterprise level.

I booked and paid for a round-trip flight 7280238 (Berlin–Antalya–Berlin) through Navan, and everything look fine on the account, but on fact only one leg of the journey appeared on the airline’s website, which I discovered by chance. Fortunately there was almost a month before the flight to solve the issue. I contacted support repeatedly for several weeks, and despite numerous chats with different agents and empty promises of updates within 72 or 5 hours or during the day, I never received a working PNR or confirmation of both flights. Weeks later, I still have no complete itinerary, no refund, and no accountability — just blame-shifting to the airline and zero follow-through. Navan’s handling of this issue nearly ruined my vacation. I cannot recommend them to anyone relying on timely, responsible travel service. If you're contacting their support don't forget to screenshot and save all the conversations to the text file, there's no history log on the account (wow, just wow). UPD: Navan has done nothing apart from sending a single email with a deeply apologetic message and a promise to resolve the issue as soon as possible - this was two weeks ago, nothing since then. I filed a dispute with my bank, and after reviewing the docs, the bank approved a full refund. However, today I received an email informing me that Navan has contested the dispute. Could it be more pathetic..

The platform itself is very mediocre, at least when it comes to picking hotels. Took me 45minutes to do it instead of the usual 10-15minutes I normally spend on a place like booking.com. Then when I was about to book and pay, they had blocked my account and asked for further verification. That's fine to ask about during the signup process, but to do so after us spending 45 minutes on getting to know the platform is just massive waste of our time. Since then they are ignoring our email about closing down our account and stop having spam emails sent to us.