Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
navan.com
Website
navan.com
Category
Activities & Tours
Location
Palo Alto, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I can’t see how this is a legit app.
Let me book a flight. Charged me. Told me that they didn’t have enough info. Made me send proof and then told me they refused my account. Airline cancelled my flight. Now got to try and get money back.
Do not use!!!!
Response from NavanAug 29, 2025
We’re sorry to hear about your experience. We did request additional details, such as your email address, so our support team could look into this directly, but unfortunately we didn’t receive the information needed to investigate further. Please know that we take account verification and security very seriously, which is why in some cases we’re unable to proceed if requirements aren’t met. We regret the inconvenience this caused and appreciate you taking the time to share your feedback.
MN
Mason N.
Account suspended for no reason
After fully onboarding my company onto Navan, explaining the process and rules to employees, and completing the first few bookings, I got a "Notice of account suspension for unusual activity"
It is from a no-reply email address and says to contact support but provides no contact information and none can be found online either. They do not answer the "support" page form on with website.
These were routine hotel booking for my employees.
Stay away from this company, they will suspend your account at any time with no recourse.
Response from NavanAug 14, 2025
Hi Mason,
Thank you for bringing this to our attention, and I sincerely apologize for the frustration you've experienced with your account suspension.
I've reviewed your account with our security team and found that we sent a verification email to you on August 7th from [email protected] with the subject line "Your Navan Account: Verification Required." This email contained important steps needed to verify your account and prevent the suspension.
To resolve this, please check your email (including spam/junk folders) for this message and respond with the requested verification details. Once we receive your response, we can reactivate your account promptly.
I understand how disruptive this has been to your business operations, and I apologize that our initial communication wasn't clear enough about the urgency of this verification. I'm sharing your feedback with our team to improve our process, including sending follow-up reminders for critical account actions.
We value your business and want to get this resolved for you as quickly as possible.
Best regards,
The Navan Team
RD
Rüdiger O.
Probleme in der Erfassung der Belegeinzelpositionen einer Bewirtung
Das System ist nicht in der Lage, gescannte Belege deutschercRestaurants korrekt einzulesen. Probleme ergeben sich teilweise mit Einzelpositionen, die aber korrekt in der Rechnung ausgewiesen sind und in der Zuordnung des Gesamtbetrages inklusive des im Beleg separat ausgewiesenen Trinkgeldes
JE
Jeff
Spam
I keep getting spam for this company.
I am not a company, this kind of spam is illegal in the UK.
The spam is being sent by credit for merchants, to advertise Navan's services.
If Navan are going to work with a known spamming company, they're as bad as the spammers.
Update following Navan's reply:
I will not reply to the illegal spam I received. Replying to spammers just makes things worse. Spammers don't care about the law, and if you reply (or click on any links), they'll know their emails are read, and they'll just send more - or sell the address to more spammers.
Presumably the spammers have some kind of affiliate relationship with Navan.
Here's the email I received from creditformerchants.co.uk
Hi Jeff,
Have you booked your first hotel stay with your Navan account yet?
If so, its time to claim your £400 towards your next holiday because the window is closing fast.
When someone in your company makes their first hotel booking within the first 30 days after you have created your free account, you will get your reward. That's it!
Sign up today, start saving and get your reward.
Why Navan?
Massive inventory of flights, hotels, car rentals, and more.
Control employee travel expenses with dynamic policies.
Employees earn rewards for responsible booking - saving you money!
Real-time insights into company-wide travel spend.
24/7 live travel agent support for your team.
Instantly search multiple booking providers, so you always get the best rates. Navan also helps you track and control business expenses.
Kind regards,
Cathy Clarke
Business Tax Advisor
Navan is the One-Stop-Shop for All Your Business Travel Needs.
Book flights, hotels and auto rentals worldwide. Manage every trip, and track staff expenses all in one simple dashboard.
No wonder it's used by some of the world's largest organizations.
Cathy Clarke Tax Advisor, 1621 Central Avenue, Cheyenne, WY 82001.
Response from NavanAug 4, 2025
Thanks for flagging this. I requested more information through Trustpilot to investigate further, but you haven’t responded.
Navan does not send unsolicited marketing, and we do not authorise any third parties to do so on our behalf. If you're receiving emails that reference Navan, please reply directly to those messages. If they are from us, the emails will stop immediately.
We take this seriously and appreciate you bringing it to our attention.
SE
SE
Horrible experience
Horrible experience. Booking information in Navan was wrong, but they refused to take responsibility and I had to pay for it out of pocket. Avoid at all costs!
Response from NavanAug 4, 2025
I'm sorry to hear about your experience. I requested more information through Trustpilot to better understand what happened, but unfortunately haven’t received a response.
We take situations like this seriously and would like the opportunity to look into it further. If you're open to it, please respond to the Trustpilot request or reach out to our support team directly so we can help resolve this.
MG
Mark G.
Avoid at all costs
Avoid at all costs. VP of a tech company. Undertook 3 comparisons of Navan flights vs going direct to the airline. It was significantly more expensive (£1k+) & is a nightmare if you need to change your flight. Seriously the worst piece of “tech” our business has ever bought.
Response from NavanJul 21, 2025
Thank you for taking the time to share your feedback—I'm sorry to hear about your experience. At Navan, we aim to provide a seamless and cost-effective travel solution, so it's concerning to learn that your flight bookings were significantly more expensive and that you found the change process frustrating.
We'd like to understand more about the specific routes and comparisons you mentioned so we can investigate further and address any gaps. Our team continuously works with airline partners to ensure competitive pricing and provide flexible change and cancellation options where possible, but we recognise there’s always room for improvement.
If you're open to it, please reach out to our support team at [email protected] so we can look into this in detail and work toward a resolution.
Thank you again for your candid feedback—it helps us get better.
PA
Paco
the app is too complicate
the app is too complicate, even you cannot export your expenses or don`t warning about if something is refused or even if it is rejected doesn`t appear it the tab "rejected"
they have a state "submitted for reimbursement” that simply don`t pay you and nobody tell anything
Response from NavanJul 21, 2025
Thank you for sharing your feedback. We’re sorry to hear about the confusion with the app and your expense experience. To clarify, Navan does send both in-app and email notifications when an expense is rejected, but we understand the importance of making this clearer and easier to navigate.
Once expenses are submitted for reimbursement, it’s then up to your company’s internal team to review and process the payment.
I hope this is helpful, and I recommend reaching out to your Navan admin within your organisation for more clarity on your company’s expense process.
DA
Daniel A.
The problem was not solved
The problem was not solved, I had to contact you 3 times, spoke to tdiferent agent, no one of them recognized the problem. The last emil I send the pictures of the problem and proof that is not an operatior error and your response was, we do not have time at the momemnt to solve that issue.....
Response from NavanJul 21, 2025
Thank you for sharing your experience. We’re sorry to hear about the frustration you’ve encountered. After reviewing the case, it seems the issue may be related to the booking process for travel admins versus delegates.
We recommend following the delegate booking flow, as it ensures the right form of payment and traveler details are visible. The admin role is designed for managing company settings and not for booking travel directly.
We’ll continue reviewing this internally to improve both our product and support. If you have further details or need clarification, please feel free to reach out privately, and we'd be happy to help.
