Navage Nasal CareReviews of navage.com

The company could make a quality product. Good idea, poor execution. I have had two machines. The first one worked for over a year before it quit on me. 2nd worked less than a year. Today, just like the last machine, it flat out quit on me. I replaced the batteries. Dead. I cleaned it again and again, still dead. I called the company when my second one quit working and they offered hardly nothing. They would not replace it.

Worst product ever I'm more stufferior now then before I used it & the water runs down your throat I don't recommend

Horrible customer service!!! The girl over the phone called Cathy or sth., spoke with utmost arrogance, not a single smile can be felt over the other side, just giving cold bloody orders asking you to, AGAIN, go through the whole cleaning procedure with her, simply because she needed to hear the water going while she gave orders!! How distrustful is this person and this company on its customers?! Why would we throw a hundred dollar on sth. so plastically made and easily broken?! I merely had it for two weeks and now the power button doesn’t press in. She refuses to replace it with a new one and hung up on me bluntly! The WORST customer service in the whole United States! No one should buy their product just because of her attitude. Who does she think she is?! No one deserve to suffer with her after paying them to do what they should!

This is my 3rd and LAST Navage. The first one worked for over a year before it quit on me. 2nd and third worked less than a year. I used it once a day and followed cleaning instructions after every single use. I rely on it to prevent sinus infections and congestion. Tonight, just like the last machine, it flat out quit on me. I replaced the batteries. Dead. I cleaned it again and again, still dead. I called the company when my second one quit working and they offered hardly nothing. They would not replace it. I got another one out of desperation and here I am again. Not only did I waste another $100 on another 3rd machine, I have a case of their very expensive salt pods. I got a simpler battery operated nasal irrigator that cost $40 and doesn’t have all the fragile and sensitive parts on it. I can also use any salt packets I want to, at much lower prices. Never again, Navage. I am at maximum frustration with your product.

I did use a few times the Navage. It just didn't work for me. I would get a full mouth of water for one. Yes, I just was not having a good experience. It says to use it twice a day. All the cleaning tools in keeping it clean for one, was just another thing to do in taking care of it. The more I read about the Navage and for me was so much involved and time consuming. My situation was not as serious. It is great for anyone or everyone who has been helped. It just didn't work for me.

The Good: When it works there is good suction and it cleans out your nose. The Bad: However it stops working very frequently. I have had 5 in 3 years. Typically It lasts for about 6 months. But, I have had one only work a handful of months and one that worked for about 8 or 9 months. The Very Bad: he one I have been using since the last replacement now doesn't work. And, since this replacement they shipped me is a model from 2020 (they shipped it in 2023), they refuse to replace it. They say it's out of warranty and my problem. Conclusion: Buy at your own risk. You won't get help from them if something goes wrong.

Water in the battery compartment due to bad design. For the price and the location of the battery compartment, it should have a seal on the lid. Only worked for 2 months, so $50 per month.

Navage does clean your sinus's but it does by also removing all the mucous in your nose, sinuses & nasal cavities. Too much mucous makes it difficult to breath but removing all mucous leaves a person completely unprotected by the body's defense against bacterial & viral contaminants/particulates in the air which you breath in but are trapped in your nasal passages coated with mucous fortified with macrophages which attack & kill these airborn pathogens. Nasal decongestants allow the blockage to be dissolved & removed without completely flushing away your defenses. Doctors that recommend this product for anything but extreme cases of blockage for very infrequent use are simply ignorant as they solve one problem but leave the user exposed to any airborn pathogen to enter & replicate to the point when the macrophage laiden mucous returns but can no longer overcome the unchecked replication of these bacterial/viral colonies potentially causing far worse health concerns. Nasal irrigation must be done in the proper setting where exposure to airborn pathogens are greatly minimized such as in a hospital setting. Not doing so or warning users that nasal irrigation can open the user up to other negative health consequences. Anyone that uses this product on a daily basis is using it improperly.