NavaFresh USA Reviews | Read Customer Reviews of navafresh.com

NavaFresh USA Reviews | Read Customer Reviews of navafresh.com

NavaFresh USA reviews

Showing 92 reviews with 1 star · Clear filters

Samantha M.
Jan 18, 2024
About to report as a scam
Ordered four tins of popcorn for my kid's Christmas presents in the first few days of December now it's January 18th and it's still not here. Took forever to get shipping info (and three e-mails) and from what I can see on the tracking app, the order still hasn't left the country OR the city it was in 3 weeks ago. I keep e-mailing to inquire and though they assure me everything's moving along, nothing has changed. It's a $300 order too so I am NOT impressed. We're about to leave on a cruise so by the time we get back and if it's still not here it will be February.
Response from NavaFresh USAJan 19, 2024
Hi Samantha, We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, and I would request you to liaise with us over the same email thread. We do hope you will give us another chance. Regards, Swapnil
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Louis
Jan 12, 2024
Took my money and ran - Don't bother with them.
I placed an order with them well over two weeks ago and have yet to get any sort of shipping confirmation or info at all. I've also reached out to them via email and have received no reply. Don't bother with them. UPDATE: They have NOT sent me an email or have contacted me in any way despite what their reply below says. It's the same exact generic reply that they leave for everyone else that has posted negative reviews on them. This store is a scam, do not purchase from them.
Response from NavaFresh USAJan 16, 2024
Hi Louis, We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance. Regards, Swapnil
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Heinz
Jan 1, 2024
I feel scammed!!
I feel scammed!!! Product not as advertised on the website, no refund, no exchange of goods. Just a voucher for 20% ($9.40) as compensation and have to keep the wrong goods. I am indignant that I am treated in this way. Keep your hands away from this company. The address for Nava Fresh New Zealand is located in a storage facility that takes up a whole block. "Suite"......hello and the telephone number was allocated to many businesses registered at this address. The call was re-directed to India. This is in relation to order number NZ-NV#P360675997
Response from NavaFresh USAJan 5, 2024
Hi Heinz, We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future. Regards, Swapnil
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andrea C.
Dec 31, 2023
incredibly terrible
incredibly terrible. I ordered something and immediately told them (one second after I clicked order) that I was going to cancel the order to get something else (better) from this company. they opened a TICKET and told me they were going to get back to me. nothing has happened until I get notified the item has been shipped. as per their policy, the customer is entitled to a change of mind (also considering I was not going to ask for money back but order a different item!). nothing, no replies, no contacts, just fake open tickets and no customer service. and now they posted the item I did not want and will send back to them anyway. what a waste of time!
Response from NavaFresh USAJan 5, 2024
Hi Andrea, We understand that you were not happy with the service. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future. Regards, Swapnil
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Hung H.
Dec 28, 2023
scam… order at 15/11-23…
scam… order at 15/11-23… Stil waiting now is 28/12-23
Response from NavaFresh USAJan 5, 2024
Dear Customer, We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future. Regards, Swapnil
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ROSE
Dec 13, 2023
Untrustworthy website
A fake scam website. No delivery will be made after payment is received, only voice messages will be left on the phone, and emails will not be responded to. UPDATE: After posting the review, I received a refund from the company. The company unilaterally canceled the order without any reason or explanation, and attributed the reason for the cancellation to the customer's request. This is obviously unreasonable. Luckily they refunded the money.
Response from NavaFresh USADec 14, 2023
Hi Rose, We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future. Regards, Swapnil
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David S.
Dec 8, 2023
No confirmation email. No shipping email. But took the money out of my account.
I placed an order with them on 12/4/2023. After 5 days I have never received confirmation of my order or a shipping notification. But they took the money out on the card. Their website states that they ship in 3-5 days but I have not gotten any kind of shipping notification. I have emailed them and also used the chat bot. I have gotten nowhere. I have filed a claim with my bank for fraud. UPDATE: 12/13/2023 Now 9 days with no order confirmation email or shipping email. I have filed a complaint with my bank.
Response from NavaFresh USADec 14, 2023
Hi David, We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance. Regards, Swapnil
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David T.
Dec 7, 2023
This site is a scam I’ve been waiting…
This site is a scam I’ve been waiting for a response from the costumer service and have not received anything I’ve been waiting days and over a week for my purchase reporting this site to the attorney general / better business bureau PLEASE don’t believe this site it’s a big SCAM I wish I read the reviews on this site before my purchase
Response from NavaFresh USADec 18, 2023
Hi David, We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest. Regards, Swapnil
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