Katrine
I ordered a cupping set with more…
I ordered a cupping set with more larger cups and less smaller cups. I received a cupping set with more smaller cups and less larger cups. They refused to send me the right product and the product I received was shipped from Mumbai even though I paid in DKK. They didnt sent a returnlabel but offered about 20 DKK in return fee if I shipped it back. In DK a shipping like that probably cost over 300 dkk and more than the product itself. They offerede me then 70 dkk back and I took it since I had no other option. I could buy a sililar product on amazon with more of the smaller cups for a lower price, than t he final price. I dont approve of businesses who dont sent the right product but somehow seem to empty out their storage during the sale by sending of product of less value that people dont want and refuse to replace it or give a refund that allows a person to buy an additional product to end up with at least the amount and sizes of cups first ordered. Even that is not as good a deal since more boxes and stuff takes up space. Its really bad service and fraud I think.
Response from NavaFresh USAFeb 28, 2023
Hi Katrine, We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions taken. We do hope you will give us another chance in the near future. Regards, Swapnil

