Nava Health & Vitality CenterReviews of navacenter.com

THIS IS THE WORST HEALTH EXPERIENCE OF MY LIFE. I AM REPORTING TO BBB AND TAKING LEGAL ACTION I decided to frequent Nava Health on or around February 1st 2023 for preventative care because I herd good things about their IV and vitamin D shots. This is when my nightmare started. This will review will explain how Nava Health has been taking money out of my account for an entire year after I have cancelled my membership and how their nutrition program has caused me health problems that until this day I have not been able to solve. Because NAVA will not stop charging my account after copious promises from NAVA to stop, I have finally decided to write a review, report them to BBB and each out to legal team to see if I have any way of stopping their constant attack on my funds. First, I decided to get NAVA VIP gold membership. At the time this cost me about 80 per month. I was told I would get credits on my monthly IVs and vitamin D shots. When I would go to NAVA, I would usually have to pay $40 out of pocket in addition to the $80 a month. It was explained to me that the vitamin D shots were not covered in the gold membership even though before I got the plan I was told I could use my credits for the shots. After paying for a few months, I decided that the plan was not worth it. About 10 months after leaving, I realized NAVA would send me bills for $10 to $160. There was no explanation of why I would receive these bills. After calling in I was told that my insurance did not pay what they were suppose to pay. I was extremely confused on why it would take almost a year for NAVA to realize that my insurance did not pay their part. After reaching out to my insurance, I realize that my insurance paid their portion and NAVA was charging me for no reason. I cancelled my card and told my bank to stop accepting charges from this company, but NAVA was relentless in charging me. Somehow they still got access to my funds and charged me monthly, a year after I cancelled the membership. I just recently receive two $10 charges and a $160 charge in February of 2024. I ended my membership in April of 2023. Also, I bought their nutrition package for a one time charge of about $800. This package included copious supplements to ensure my guts health. After taking the supplements, I have had a sever pain in my right side and Lower back. I have spent copious amounts of dollars to investigate the cause of my problem and all the doctors I've gone to can't explain what wrong. Because of all the problems that have occurred, I would tell anyone who will listen to stay far away from this scam.

If I could give 0 stars I’ll be happy. THIS IS MY SECOND TIME VERY BAD EXPERIENCE. This is really delicious you guys are forcing patients to have Membership only and they forcing you to buy they on Supplements. Anyone who have extra 💲go to NAVA HEALTH if you Don’t Have 💲STAY AWAY from this place.

Membership only! Beware! They don't tell you until you go to check out. When you cancel, they keep charging your card. SCAM! My wife was the patient, in case the company wants to whine that they don't show me as a client. UPDATE: Kim called us and was knowledgeable about the whole experience. We were told we would receive the appropriate refund and would not get billed again. Thank you Kim, and as to the rest of the personnel responsible for this debacle, you should be embarrassed.

I trusted my doctor at NAVA for 3 years and put up with their incompetent support, nurse, admin and billing staff for that long. They will not take care of you, not refill, fight you on the dosage the doctor prescribed, not respond to calls and leave you spending hours trying to convince them to confirm with your doctor. The worst part is that they will charge your credit card at any time, without a warning, without an explanation and several times for the same service - months later! You will spend hours on the phone trying to decipher all the charges. I asked them to stop charging my credit card and said I no longer authorize charges - they continued nonetheless leading me to close my account. Great doctor, unscrupulous business practices. I endured 3 years of it but had to quit because of the stress I suffered through.

I came to Nava Health to see if I could utilize a holistic approach to manage my diabetes. I found the medical staff at the Nava Health Center in Fairfax to be knowledgeable and quite frankly, fantastic. Doctors spent time listening and getting to the heart of the problem. The nutritionist I worked with was great too. That, however, is where it ends. After the visit, when I was feeling most hopeful about the direction of my health journey, I was transferred to a "health coach" who is really nothing more than a sales rep. During my last visit, the doctor suggested I begin taking semaglutide to lower my A1C levels. The health coach would help get me set up with details, scheduling, etc. During this conversation, the health coach explained that 3 months on the "NavaRx" program (semaglutide and working with a nutritionist) will cost $1130. I asked her why wouldn't any of this be covered under insurance (I am diabetic and semaglutide is a commonly used/approved diabetic medication). She explains that they bill this as a weight loss medication.....but I'm taking this for my diabetes....why wouldn't you bill it as such? She said she would email her manager and get back to me. That never happened. It was during this exchange that I started to become very suspicious of the entire program and asked to cancel my $90 monthly subscription. She agreed to do this and said I would receive an email confirmation. I never received an email confirmation. A week later, I called the main Nava Health office. During this conversation, I was told that health coaches cannot cancel memberships (even though they can sell them to you and get you set up with them), and I needed to call another number instead, and IF I happened to receive a voice mail, then I should leave this specific information, and THEN I should probably try to call that number again. Bottom line, canceling this is going to be a major pain. Overall, it is a terrible feeling to have a fantastic experience with doctors and nutritionists, only to have the rug pulled out from underneath you when you realize that behind the entire facade is this massive sleazy sales scheme. My diabetes management is not something to be "upsold."

I had the most unpleasant experience with nurse practitioner Ashley - I scheduled my appointment to discuss Candida overgrowth and every time I brought it up, she redirected the conversation to discuss my thyroid disease, which is completely under control and not the reason for my appointment. When Ashley joined the video call after being late, she proceeded to tell me to “keep my answers to less that on sentence” because she is on a “tight schedule.” She asked me, “how much weight would you like to lose?” My response was “I weigh 120lbs, I cannot afford to lose another pound.” She then asked me when I could come into the office for an IV hydration, knowing that I live 6 hours from the office which is why I opted for the video appointment - also, how could it possibly be safe to do an IV hydration with vitamins if they don’t have your actual vitamin levels? The total appointment lasted 10 minutes and they charged me $150 - it was a SCAM. I will not be going back to Nava.

One of the most dishonest companies I have ever seen in my life, I wanted to cancel my membership because there is never space for massages or others and they told me I can't because I have to wait 3 months. They put the second pelleting on me in a very bad way and it was extremely painful (3 weeks). On top of that the front desk treatment is deplorable in Fairfax Location. Untrained and rude people. Horrible experience with these people. Scammers.

DO NOT GO HERE!! Was told the first visit was free and now have almost $5000 in bills. You can't get a hold of their billing department. Might be a scam.