Nava Health & Vitality CenterReviews of navacenter.com

It was a good run. I had been a loyal customer since 2014, but over the past several months, the customer service experience declined significantly. Not only was the support unhelpful, but they also falsely accused me of multiple things. Instead of addressing the issue, they chose to terminate both my service and membership. Their loss will certainly be someone else's gain. I’m relieved to be done with them...turns out, I won’t miss what I never truly had in the first place. Loyalty should be a two-way street, and I have no interest in investing in a company that doesn’t value its customers. Sometimes, an ending is just a new beginning.

I contacted the Nava Center to do an endocrinology consultation. They sent me several forms to fill prior to my visit. In one set of forms, they have included a form about becoming a member and paying a monthly/annual/fee. If you click the agree button, you agree to all forms including the membership. Strangely, they required a bank card for their record which made me suspicious of withdrawn money automatically after pushing the agree button since there was no way you can separate that form from other forms included. I did not push the agree button, so I called. I was told the membership is optional, but the system did not say so. Also, during the call I asked by accident if they recognize the insurance I have since I provided the info/insurance card during my previous call and included it on the online forms. I was told it covers only the blood test since they do not recognize that particular insurance. This was a different practice from other clinics I have contacted for various health issues since they ask upfront what kind of insurance you have. If I was to go ahead with the visit, etc., I would have paid from my own pocket. I would be very cautious about this company.

This place is horrible. I was given hormones that caused hair breakage and discoloration. When I bought it to the doctor's attention he became short patient with me. They also gave me hormones synthesized from a pig even though I am a vegetarian. I asked them to cancel, they agreed to cancel and now they keep trying to charge my card anyway. Unbelievable

TELEHEALTH ONLY WITH INSURANCE. A NURSE, NOT A DOCTOR, I HAVE BEEN PRESCRIBED BY MY FORMER DOC BHRT FROM THE PHARMACY. THEY WANT ME TO USE THEIR PHARMACY TO SPEND THOUSANDS. THIS IS A SCAM!!!!

Horrible!!!! Charge a lot of money and try to sell packages but do not provide good service. Example, paid for all the tests and had meeting with an NP. She didn't tell me anything I didn't already now, tried to sell me a $1100 auxiliary package and promised to send prescription for my meds to local pharmacy. Now 5 days later, still no prescription and no responses to my frantic attempts over several days to get SOMEONE to response. BTW, there tests are the same any functional or integrative doctor would perform.

This business runs tests without consent so they can bill more from insurance. They are pushy about having you run extra tests you don't need. They are also pushy about getting you on their compounded meds so you have to buy directly through them. The whole point of functional medicine is to be on LESS prescriptions, not more. I really benefitted from Nava in the beginning, but it has started to feel like a scam, so I cancelled my membership.

Worse than Terrible — at my second visit, the front desk receptionist threatened me by pressuring me with an ultimatum, which was “Either sign the year contract or you won’t be allowed back” and she has threatened this to several new clients, which is no way to win trust when there is no trust to begin. During my visit, I verbally communicated my disgust to all present staff regarding the company’s coercive and abusive tactics to extort money from new clients. Also, when the acupuncturists dislike you they will cause you physical harm such as severing the vagus nerve so that the brain isn’t aware of infections occurring in the gut so then the gut experiences acute inflammation and dysfunction — this is attempted malpractice (if not attempted murder). If your acupuncturist ever touches a pain point in your gut and says, “I can make your pain go away”…run and report. Acupuncturists have the ability to do serious harm. This company and the workers don’t put patient care first and if they can’t manipulative you into signing a year contract, then they will harm you. Nava Health certainly was a learning experience.

Scam Alert!! These guys are running a big ol scam . I found Nava through the Washingtonian magazine best doctor issue ,of all places, looking to treat my low T which my GP has been getting on me about for years. I specifically asked if they take my insurance, Blue Cross Blue Shield, they say yes but then charged me out-of -pocket for everything. It's all disingenuous answers and up selling with these guys, they charged me 400 bucks and I hadn't even spoken with a doctor yet. If you need TRT, DO NOT go to NAVA, do yourself a favor and make an appointment with a legit endocrinologist instead!!