NavReviews of nav.com

shez great everything was perfect

Consistant Professional Innovation 💡 The real question is why am I just now hearing about NAV...

Do NOT do business with this company. They advertise, 2 business lines of credit along with monitoring of your DnB, Exp, Equifax and FICO scores with membership for you business. I signed up, went through the entire process. Opened up my account, paid (btw they say NO WHERE in the sign up process that you can cancel and or get a refund) I paid for my membership on Oct. 3rd. I was approved for their Nav Prime Card with a spending limit. Linked up my Business Checking account. Received an email confirming payment, membership AND approval for the Nav Prime Card and email saying my card was being mailed to my business address. Next day I get an email saying my Nav Prime Card was CLOSED?! Called them up to find out why. All they say is they can't tell you anything because of SECURITY reasons?! Even though they confirmed it was me they were speaking to via verifying all of my info. No help whatsoever in finding out why, or how to fix whatever the issue was. They just told me to create a NEW account with a different email address. Even though all the other info would be exactly the same. So now, all my personal info, business info, etc. they have and won't tell me what's wrong with my account. It takes forever to get anyone on the line to help and if/when you do, they can't actually help you. Account has been downgraded to the free account but you CAN'T get a refund even though you paid just 2 days before all of this became known. Their monitoring service seems to be ok but I wanted the 2 lines of Business Credit Lines which is why I joined to begin with. They need to be more transparent BEFORE you pay them on what your options are. Not approve you AFTER you pay and then say OH, we closed your approved account but we are not going to tell you why or help you resolve the problem. How do I actually CANCEL this account in full?!

Magill was beyond helpful and knowledgeable in the NAV product and what it has to offer. I'm glad that she made it easy to understand the service

I was able to receive great customer service of a knowledgeable woman named Ane! Thanks to Ane, I was able to navigate through Nav more effectively!

Great energy and very helpful.

Very Nice people + What they are doing over at Nav is Great for Business owners !

I was a Tillful customer for months. I received an email that Nav would give us more as Tillful is at the end. I read carefully the information provided on their website and everything was acceptable. After the payment, I received the information that all the benefits are not available as I'm in Nevada. I immediately asked for a refund as it was not explained before the payment, the customer service was not able to do it and not efficient at all. I will definitely don't recommend this company. Bad experience ever and awful customer service, no empathy or apologies.