NavReviews of nav.com

I want to give a big thank you to Joe Utah for helping me with my business credit. He truly went above and beyond in breaking things down, guiding me step by step, and making a confusing process much easier to understand. He was patient, knowledgeable, and really took the time to make sure I got things done the right way. I highly recommend him to anyone trying to build or fix their business credit. Outstanding service all the way through.

Great experience thank you

Great company. If you’re running a business, they do way more than just monitor your credit. Having them as a companion is paramount to any serious small business owner. The transparency provided in there plat form is genuinely next level.

NAV is the leading pioneer for business credit building.

I would make it zero stars if I could. This afternoon we signed up for the monthly plan to get the 3 credit reports paying in advance for an entire quarter. Instead of finding official credit reports, we got directed to 3 different pages that give 1 or 2 bits of information but a majority is links to upsell you on more of the NAV product. The name of our business is hidden at the bottom. Most all primary details of a credit report were missing. I was hoping to have pdfs of each credit report. They have nothing to print. Only links to upsell. I called customer services. The rep was pleasant but had no idea how to address the issue. Then, I ask to speak to a supervisor. Nope. I have to wait 2 days for a call back. Then I asked for a refund. Mind you, I just paid for 3 months of service within 10 minutes of me calling customer service. NO REFUND. I would be charged through May. Stay very far away from Nav. Upselling, false advertising, won't give a customer the respect for a manager to get on the phone and NO REFUNDS even though I paid 10 minutes ago. Terrible. Contacting the BBB now.

Nightmare! Every 3 days I get messages that your bank account has to reconnected. Then it works! They charge and still can’t see what is going on. Get a different story from each representative.

I paid for Nav Prime because of the specific banking, card, and credit-building features included in the membership. Those features were a major reason I opened the account and continued paying. Nav later discontinued important parts of the service, including the checking debit card and the Nav Prime Card, but still kept my paid billing cycle active until May 16, 2026. When I asked for a refund of the charges I had already paid, support refused. This is not just a normal cancellation issue. I paid for one offering and ended up with a materially reduced one. I would never have signed up if those original features had not been part of the service. Very disappointing handling of a paying customer.

Thank you for all the help. Miss Jenny was very helpful and knowledgeable throughout the process. I really appreciate.