Nature Hills NurseryReviews of naturehills.com

Apparently, this is a borderline scam operation. They will take your order and charge your card and never ship your order. After several months they will agree to "cancel" your order and give you a refund if you pay $10.

Ordered a tree that stated was in stock and ready to ship. After 2 weeks of no communication, I emailed them, waited a week to hear back that it was about to ship. Another week after that I emailed, again was told it is about to ship. After 1 month of no shipment, I called their phone number and got some serious attitude from their rep. I told them to not bother shipping at that point and filed a dispute with my credit card company.

I'm surprised to see so many bad reviews here. I used the site to purchase a specific color/variety of azalea to match a hedge where one had died. It seemed expensive, but I couldn't find it anywhere else. The exact plant I was looking for arrived, and it was huge and healthy. I'm very happy with it.

Buyer beware! Poor customer support after the sale! In the fall of 2022 I purchased (3) dappled willows and (1) bottle of root stimulator for $196.01. All (3) dappled willows died through the winter and I decided to pursue Nature Hills Nursery guarantee. I worked with their customer service and sent pictures of the plants and performed a scratch test also at their request and ordered (3) replacements, however, the total came in at $163.42. You can see that their claim of replacements within one year at 50% of the original cost is totally false! I placed the replacement order at 2:42pm on April 24th, however, I sent an email requesting cancellation at 5:56 pm. Nature Hills Nursery stated that there would be a 10% restocking charge to cancel the order despite them never pulling the inventory from their store. I escalated my complaint and request for a full refund of the $163.42 with their Customer Service manager and was advised "they had costs they had to cover" I stated that I was not looking for a credit on my initial order and was willing to absorb the cost of the lost shrubs, however, I felt that a full refund for the "replacement" order was justified.

I ordered a "Beauty of Moscow" lilac last summer. It did arrive alive, I'll give them that. It made it through winter and it's blooming now. And now I'm PISSED! What a ripoff! They stuck a tag on an I-don't-know-what with itty bitty flowers and think that nobody will notice! All you get is "open a support ticket". You open one, but you can't view anything unless you made an account before. You make an account and it still doesn't let you view anything. It's like they go out of their way to block you from actually interacting with them. This was supposed to be a centerpiece in an arrangement I planted right in front of my house. Now what?

Nature Hills warranty is a shell game. A HORRIBLE COMPANY IN EVERY WAY! Worthless warranty that is not a true replacement of plant value; complicated formulas for teplacing and you pay shipping! One of the reasons I ordered in larger sums was to keep shipping free. You can't trust what they tell you on phone conversations, and their prices are beyond inflated! I spent $1000 and more than 2/3 of the plants died. I have individual irrigation and followed all planting rules. Other plants I ordered from other nurseries at the same time thrived. A very Rude manager, Coli. Read other folks reviews before you Buy.Lots have Rated NH a Zero. I'm contacting the state Attorney General for filing a claim

Ordered 3 TulipTrees which came as scheduled and in time. Was a little nervous with the shipping time and if plants would survive. I planted them as soon as they came, in late fall 2022, and they are now blooming with new leaves and branches. Will buy again when looking for my next tree or shrubbery.

I spent $616 for 5 seedlings put in #3 gallon containers. I will not purchase from Nature Hills again. Here is the reponse from Nature HIlls Nursery: I have been authorized to provide the following 2 options: $324.88 issued in the form of a gift card so that you may purchase the above requested items or a refund of $324.88 to the card used to place the initial order. Both options are contingent on you removing the review...... Our offer will expire at midnight tonight (4/22/2023). (12 Hours to respond) Here is my response: The negative review remains public.