Alice C.
Poor customer service, please buy elsewhere
Our tree which we were so excited about arrived in an unhealthy condition with leaves wilted. We also had to wait several weeks to receive the tree. When we communicated our concern to the company, they kept coming up with excuses not to replace our tree or provide a refund. We provided several photos. We did everything the company asked us to do (which we were already doing, i.e, watering, ensuring that soil was moist and giving the tree some time to adjust), and after several weeks of being led on by the company, the company stated that they can't do anything because the zone we were in was not a zone that was optimal for growth for the tree. Please buy from another company. There are several out there. We understand things happen, but there was no genuine concern for the buyer, no genuine inquiry into the customer's experience, and no accountability for the fact that the tree arrived with wilted leaves, in less than healthy condition, thereby decreasing the chances of survival of the tree. Its a risk when buying plants, so please be sure to go with a company that understands and takes accountability for the delicate nature of this business. Nature Hills Nursery is not one of those companies. Quite disappointing. They would have likely made more money from us had they sent us another tree or given us a refund. But, we won't be back.