Nature Hills Nursery Reviews | Read Customer Reviews of naturehills.com

Nature Hills NurseryReviews of naturehills.com

3.6655 reviews
Home & Garden Services
PO Box 299, Avon, Ohio

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Nature Hills Nursery

About Nature Hills Nursery

Nature Hills Nursery is America's largest online plant nursery, family-owned and operated since 2001. We sell trees, shrubs, perennials, roses, fruit trees, and ornamental grasses, with more than 3,000 varieties to choose from, and we ship directly to gardeners across the United States.Every plant we sell is nursery-grade, grown to a size that's ready to establish in your landscape. Orders ship on a zone-matched schedule, so your plants arrive when it's safe to put them in the ground where you live. Our Plant Sentry™ system checks each order against state and federal agricultural regulations, which means you'll never receive a plant that can't legally or safely grow in your area.Our Growing & Glowing Guarantee covers every plant for 45 days after delivery. If something goes wrong, you choose the remedy: a replacement, store credit, or a full refund. Most nurseries offer replacements only.In 2025, Nature Hills came under new management and rebuilt how orders move from the nursery to your door. We now work with a smaller group of high-quality growing partners to reduce shipping errors, and we added a dedicated customer support team that answers by email and phone. If anything isn't right with your order, reach out and we'll help you resolve it.We also publish planting guides, care instructions, and buying advice written by people who grow plants for a living. Whether you're planting your first privacy hedge or adding to a mature garden, we'll help you plant with confidence.

Nature Hills Nursery (naturehills.com) has 655 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: naturehills.com
Website: naturehills.com
Category: Home & Garden Services
Location: Avon, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Nature Hills Nursery reviews

655 approved reviews, newest moderated first

S K.
Dec 13, 2023
Grass plugs
Ordered some flats of grass plugs and all the plugs arrived in good condition and took well to being transplanted.
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Diane Christine C.
Dec 13, 2023
I’ve always had good luck with my plant…
I’ve always had good luck with my plant purchases. This was no different. Plant was delivered in a timely matter and very healthy
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Keali U.
Dec 12, 2023
Customer service was great
Customer service was great, but the trees I ordered were well beyond dead when I received them. Never got them replaced because they were sold out until recently. No big deal!
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Christine B.
Dec 12, 2023
We’ve made 2 purchases in a year and…
We’ve made 2 purchases in a year and very pleased with both . We first needed grass starters to help fill in our seeded yard bald patches . The grass was very healthy upon arrival! We recently had friends watch our favorite plant when we were on vacation. They loved it , so we got one for them just like it ! Perfect and exactly what we wanted . Will always use this company going forward!
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Donna W.
Dec 8, 2023
Horrible company and horrific customer…
Horrible company and horrific customer service. I will never buy anything from this nursery/company again. Mailed me inferior plants then they do not stand behind their inferior plants when the die with 60 days of arrival. Bought in Aug, shipped in Oct, DOA in Nov 2023. My advice is...do not buy anything from this nursery.. they only deserve 0.0000001 stars.
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Estoar E.
Nov 23, 2023
Thank you Beautiful Golden Chainfor this tree treasure!
Thank you for this tree treasure! I do look forward to Spring.It’s going to be Magnificent! A+ delivery of a Very Healthy tree.
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Ceil G.
Nov 18, 2023
Wonderful Company
I ordered two Tiny Wine Bark bushes and two Gold Lace Junipers. I ordered them in the largest container I could get. They arrived beautifully packaged and what specimens! They are of excellent quality and size. I am beyond happy. The process was easy and the shipping was quick.
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mark B.
Nov 16, 2023
We bought two cedar trees in 5 gallon…
We bought two cedar trees in 5 gallon pot. Ordering experience was very good, assisting staff very friendly and knowledgeable, trees came very fast, they were in great condition, very well packed. We planted them already and hope that they will grow as planned.
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