Jeff
I ordered 40 plants
I ordered 40 plants (over $800) to completely re-do my landscaping after having all the plants removed 2 years ago because of overgrowth. 39 plants showed up over a 10 day period which was acceptable. As a heads up to some customers, they do not show up grouped together with the same species of plants in the order. You may get a prairie grass and 3 hosta one day and 4 days later the other grasses may show, so be prepared for that. At least those all arrived for me. Shipping was 3 days to the my location. Well packaged considering what they had to endure. UPS driver was super helpful keeping the boxes out of the sun for me. Plant sizes are small as expected, some very small (3" or less). They all seemed to be healthy although one Spirea was unwatered and bone dry upon arrival. We will see if it survives. The focal plant for my front landscaping was to be an Invincible Limetta Hydrangea, which is the one plant that never shipped. Its been a full week now with no return contact from email, their phone number or a text. Also there is no chat help on the website that customers are directed to. I'm going to unfortunately have my bank charge back for the hydrangea and find it elsewhere. I understand they are busy this time of the year, and I don't expect perfection, however, if you're going to undertake a business like this with online customers, you must have a customer service dept that works full time or you're destined to fail. UPDATE: I was contacted by Nature Hills via email and shortly thereafter the remaining plant was shipped late last week. It showed up today (6/17/26), so I canceled the charge back from the CC and all is well. I will end up giving the Limetta Hydrangea away to a deserving neighbor as I had already ordered and received a replacement from Proven Winners in OH. I also changed my rating from a 3/5 to a 4/5 for following up and shipping the remaining plant. In the end you can get more mature plants for around the same price at your local box store's garden center in the spring. But Nature Hills still provided a good service, with a huge selection and products were well shipped. Everything is alive and growing, so aside from the missed plant, this has been a good experience.
Response from Nature Hills NurseryJun 16, 2026
Hi Jeff, Thank you for taking the time to share such detailed feedback and we are glad to hear that the majority of your order arrived well packaged and in healthy condition. We are truly sorry that your Incrediball Limetta Hydrangea never shipped and that you were unable to reach us when you needed to. We are in our busy season and the higher than usual volume of customer inquiries has unfortunately caused longer than typical response times on our end. We completely understand how frustrating that is, especially when you have been planning and preparing your landscaping for this order. We are dedicated to making things right. If your issue has not yet been resolved, please email us at [email protected] and we will make your case a priority. We appreciate your patience and hope to have the opportunity to make this right for you. -Nature Hills Customer Support