Laura C.
Customer Service - Fixed a problem!
EDIT: Naturebox has reached out to me from another review and credited my accidentally charged annual fee. Customer service has been wonderful to fix the problem and I am very grateful! Thank you for rectifying this and leaving me a happy customer. They automatically enroll you into an annual subscription fee with no email notification, confirmation, or receipt. Disgusting and predatory marketing practice in my opinion. MAKE SURE TO CANCEL YOUR PAYMENT INFORMATION AND ACCOUNT IF YOU DO NOT REGULARLY USE THIS SERVICE. Strongly discourage. There has to be more transparent and customer-focused snack subscriptions out there that don't count on their customers forgetting that they are getting charged.
Response from NatureBoxNov 11, 2020
Hi Laura - we truly apologize for the experience. We care deeply about the customer experience and appreciate any feedback you can provide us on how we can improve. I see you contacted our customer concierge team and they were able to sort things out for you. If there is anything else that we can do, please let us know. Best, The NatureBox Team


