Nature BacksReviews of naturebacks.com

I had to wait 2 months for my clothes. I didn't get any updates on the delivery process in between. That is why I was to late to pick up my package and now it is returned. I have not received an email with what will happen next. It is 3 months later now and i haven’t received a refund or Some new clotes yet .

Was really excited to order one of these shirts as i had my eye on them for some time, was a little relunctant initially due to it being overseas but thought i would treat myself. Finally placed the order, with the 20% off code offered when entering the website, submitted my order which was then cancelled out of the blue. I contacted the customer service team who didnt really seem that apologetic, they told me to just re-order. The payment still was pending on my account so i didnt want to have to spend the money again to order a new one, i asked why it was cancelled and for them to re-instate my order but they said no and did nothing to help further on the matter. It really put me off ordering with them for this reason and i was very disappointed not to get the shirt i was so excited to recieve. Not sure why the order would just be cancelled for no reason, giving no valid explanation, apology or compensation for the inconvenience caused :( No shirt for me. Sad!

Waited for a few weeks. Got the wrong order. Sent it back. Was accused of not sending the order I received, because I apparently sent back the order I originally asked for, despite photo evidence that I received the wrong order. My replacement order was canceled, and the recourse for Nature Backs was to tell me I can simply order again if I want what I originally asked for. 27 emails, incorrect/incomplete shipping information for the return, an insinuation that it was ME who mislead them, over a month of waiting and i never received the correct order. At least they had the wherewithal to refund me.

Terrible, swift response by customer services I'll give them that. Which is the only reason I would give them one star. I ordered my shirt almost three months ago and it still hasn't arrived. I was told the first time there had been delays caused by the weather and covid fair enough right? So I wait another few weeks. Then after still not receiving an update on my tracking label or my order itself I contacted them again to be told my order had been lost in transit and it had been reshipped. So I expected I would have to wait a few more weeks and I wasn't best pleased but I did regardless with the tollerance that covid delays and issues with bad weather in Arkansas (where they are based) were causing them problems. What's coming up to three months later and still nothing. They demanded I wait till the end of this month before I can be considered for a refund but I think this is extremely unreasonable considering how patient I have been about the whole situation. Without sounding too cliche I rarely complain and hate writing big responses like this to speak badly of companies but I don't want anyone paying the price you do for their shirts and shipping only to have the same situation as I did! I hope this stops anyone who is not sure whether to order here or not from ordering. Trust me, don't it's not worth it.

After my order I did not receive any emails about the delivery process, and I also paid a lot to receive the package without costs for import duties. nevertheless I had to pay the import duties upon delivery. very unfortunate and very dissatisfied.

No delivery 5 weeks later, no update on delivery, not even a processed shipment. Customer service ignoring messages.

Washed the t-shirt once and there are holes in it. They will not replace it or refund it