Nature BacksReviews of naturebacks.com

Love their designs and the comfortable nature of their shirts. However, a large amount of the dye from one of the shirts bled onto my pack via sweating/friction of a Louisiana summer’s day on the trail. I don't expect garments to survive war, but surely didn't expect a third of the dye to come of the back after one hike (that hike being 4.5ish miles). Sent an email to request advice/compensation/replacement of the tshirt and got no response. Its a real shame. Thought I found a really rad small business with beautiful designs to back them.

Ordered a hoodie from them and got a completely different item. Sent them an email and still no response!

Their site clearly states it takes 10-12 days to recieve international orders. I'm only in Canada-literally their neighbor. It's been 17 days and my order hasn't even been shipped yet. I've attempted to contact them 3 times without any responses regarding the status of my order. Customer service is absolute trash-pretty sure this is a scam company. The link they sent for "tracking" leads to nothing.

I still have not received my order since February 8, 2024. They sent me an order confirmation with a tracking link which was false, already this sowed doubt then I sent an email and they put days to respond. they shouldn't guarantee international delivery if that doesn't work. according to tracking, my order left the USA then arrived in the Netherlands, 1 week later they tell me again that my order left the USA and came to the Netherlands. Well, it's really confusing. The staff who respond to emails have no exact information to give. so we pay but we receive nothing and this seems to be a normal situation for Nature backs. Its not serious.

I ordered several shirts from them over a month ago and they still haven't shipped. Standard automated responses when you try to contact them. Also received an email to review my products I haven't received and obviously bad reviews don't go up on the website. Going to try and see how their refund process goes but don't expect much luck

Placed an order on11/29 and carrier STILL hasnt received the package and now NatureBacks is using the excuse of "Oh we emailed you that we were out if stock on this shirt" when I dug through my emails from 11/29 until now there was no communication between me and Naturebacks or any representative, only a questionaire asking me to review the shirts I purchased, nothing related to "We are out of stock" This place is terrible, from packaging to shipping to posting on social media non-stop. Get your social media guy and the guy behind the camera working on packaging because this sh!t show is ridiculous. First and last time I will ever support this circus.

Only automated responses! I have emailed several times, as I ordered shirts (several) on Nov. 26th--and all I get is the perfunctory "please be patient your order is moving through fulfillment"--like a snail in molasses! It's now 20 days from when I ordered, with no end in sight. I did see that it's got a shipping tag...but that's all. No one reaches out, or actually answers your email. That being said-- note to future self: order from a more reputable company that you can actually speak to someone about shipping and or order... Update 12/29 received order on the 23rd of December— only took about a month to get my order and NO one has ever reached out to me from Nature backs—so don’t expect an answer to your questions just sit back and (by all means don’t hold your breath) 😳— it will eventually arrive

Unfortunately did not read reviews prior to ordering. Got three T-shirts and within three months the design had peeled off one and the other two have holes. Wrote to customer service and got a very generic “not our problem” response. Will not be ordering again, poor quality product which is very counter to their supposed ideals, as opposed to being green and eco friendly they are adding to landfill.