Nature BacksReviews of naturebacks.com

Ordered on 27th nov and it s been à nightmare. Problem with my adress, then order supposed to be on its way but Global Post hasn t received the package... to this day i don t have the parcel (christmas presents) and am waiting and waiting and waiting for answers. So disappointed. I ordered 2 tee-shirts 4 years ago and it was perfect.

I'm honestly sick of waiting for my package. I ordered 16 days ago first there was a problem with the printer. Then there was a problem trying to get a refund. Then there is a problem shipping the package. Then the shipping update says the package is stuck at a USPS office. All around a horrendous experience from which I just want to be over so I can never order again. Chat seemed helpful when speaking to them, all to no avail. This company used to be good, used to ship when they claimed they would and were literally 5x faster. Now they are absolutely terrible.

I placed my order on Nov. 21 and still haven’t received anything. Although they already sent me a request on how I like the shirts I ordered… They are slow at answering emails too. I was told my order would ship last week but it didn’t. They also don’t answer phone calls. So, I don’t know about their products yet, but their customer service is not good.

I ordered two shirts in August of this year for the first time and I have not yet received anything, it has been over 2 months since I ordered them and it is ridiculous, I have also tried to contact them, I have sent about 3 messages via email and have not received a response yet to either of those, the last update I got on my order was on September 9, I am not an international buyer so the shirts shouldn’t have taken this long to arrive, and I am still waiting on my package as I write this review.

Approaching 3 weeks with no updates on my order and now no response from customer service. I get they only work M-Th… but, seriously? I’m wondering if I’ll ever see the 5 shirts I bought or even get my money back. Unacceptable. Never again.

I ordered from them in 2021 and it was fine. I liked the shirt and I don't remember it taking very long to arrive. I ordered $88 worth of shirts on August 15th. There was no update until I wrote this review on September 3rd. I tried reaching out to them 3 times. No confirmation that they had received my requests. First, I sent out an email to info(@)naturebacks.com on August 27th. Then I submitted a request via the form on their site. Then again submitted a request via the form on their site a 2nd time. So in total I reached out 3 times 2 different ways. They responded to this review initially and didn't see my name because it's different in my email. In order to hear back from their support, I had to write this review. Even then they would sometimes not respond to my emails. However, when they would respond they were very nice. They said there was a misprint that caused the delay. If that was the case, I'm not sure why they wouldn't reach out to customers who purchased that particular shirt to let them know there would be a delay. My order finally arrived on Sept. 14th, but the shipping information wasn't updated at all it just showed up. The shirts are nice quality, but I don't think I'll be ordering again because this was just kind of a hassle.

Customer service after ordering was terrible. I ordered through Google pay and it used my last address. I reached 3 times through the support link on thier website. They never responded. I responded to the email when they created the label, they responded a day later saying it was too late. Ups could change if I called. I called ups and they said the shipper could change the address but I could do nothing about it. Nature back said to call again. I called two more times and requested my money back after nature backs refused to do anything. They said they can't do that but thanks for the support! I will be getting rid of my family nature backs attire. We don't need to promote their brand if they are going to be petty over $40.

I order a tank top the size was too large , contacted nature backs and they sent a return label . I sent the package back from post office on July 2,2024. Sent picture of post office receipt , still being jerked around with no tank top. Not very happy Really would like to speak with a person