Nature BacksReviews of naturebacks.com

I’ve been ordering from the company for a few years now, and I’m not sure what happened but they’ve gone to sh*t. The shirts are so inconsistent with sizing that I’ve literally had to give my child one or two of the shirts I’ve ordered (bc getting a refund is laughable). I just recently made my last order with this company. I ordered The Lovers shirt they advertised for Valentine’s Day (plus a couple other shirts). The shirts took weeks to arrive, two of them taking a whole entire month. When reaching out to the company they made no effort to make anything right. Just sent snarky emails back saying “looks like it shipped” and also telling me it was late bc they had a two day storm. I replied that I’m not sure how a two day storm made my shirts a whole MONTH late. Not even an offer to refund the shipping, or maybe a discount for a future order, nada. Nothing. But whatever. Whoever is running that company needs some serious customer service lessons. They lost a customer. Not that they care.

it has been four months since I’ve put my order in, just got the shipping update and they sent it to a completely different address than they verified with me. Try to call them? Number is mysteriously always busy.

Unfortunately I did not read this here. I can totally confirm. Two (!) of the ten ordered items arrived at my place. The communication was not good, insofar as they kept confirming, but the goods did not arrive. Then the whole refund procedure was an odysee of E-Mails and I am still waiting for money for one package. Classical example of glittery, shiny marketing but no real performance!

I ordered a long sleeve tshirt right before Thanksgiving and I have not received it...almost 2 months! They emailed me in December saying that they had an issue printing the particular design that I wanted and asked me to choose another design which i did. The last email that I received was January 1st saying that they would send it out. Ive responded back to emails and through their customer service form on their website. All I ask is that they just communicate.

UPDATE: No order was placed and no order received on the dates the response said. I’ve sent 2 emails to the email address the responder included in their response. No reply. I also sent another message to their customer support. No response. I’ve lost count of all the communication I’ve sent. Never buy from this company. I’ve been waiting over 2 weeks for my order to ship! Multiple emails have been sent to customer service and not one response. I’m beyond pissed. This business doesn’t care about their customers and is untrustworthy. I finally reported them to the BBB. Guess what their rating is……F!!!!! Next stop is contacting my bank. I’m finished doing business with them.

I've ordered from this company for years and USED to receive the product in less than two weeks time. Most recent order placed December 2nd. Label created, but UPS didn't receive the order for over a week. No response to emails, and then FINALLY received a package, but missing two shirts that I was charged for. Still no communication or response to emails.

Terrible customer service, slow order processing and shipping. Idk how they are still in business.

I placed my order December 2nd and still haven’t received any confirmation about it being shipped so I took it into my own hands to message them on Facebook after two attempts of emailing them with no answer. I asked them in my message if my package had shipped because in the SHOP app that they say to use to track your order kept saying Order Has Been Placed for ten business days. No answer but 20 minutes after sending the message my SHOP app updated and said Ready To Ship, which is kinda weird and the delivery date was set for yesterday 12/18 and it has now been saying that for 4 days. UPS hasn’t even received the package and now the UPS website says “The delivery date will be provided as soon as possible.” I will not be ordering from them again. I understand it’s almost Christmas but you could at least answer emails or messages regarding someone’s order especially when they have told you that it’s a Christmas present for a loved one!😐