Natural RetreatsReviews of naturalretreats.com

ABSOLUTELY HORRIBLE PLACE TO BOOK WITH. VERY UNPROFESSIONAL . NEVER AGAIN. Paid for a full week. A few hours before we were arriving they emailed us and said our cabin will not be available the pipes are frozen. Told us we have no place to stay finally moves us to another cabin for 2 nights at 7pm that night and our original cabin was suppose to be fixed and we called all morning waiting around our cabin waiting and now they have no cabin for us on day 2/7 days and they WILL NOT GIVE US A REFUND for all the inconveniences. VERY VERY UNPROFESSIONAL kept hanging up on us and or would not answer.

The view from this penthouse is spectacular! The home is decorated beautifully. Right across street is Big Sky Resort and easy drive to the Big Sky Town Center.

A reservation was made in April 2021 for the Cape San Blas property. In July, 2021 - the person that made the reservation was diagnosed with advanced stage 4 cancer. In October, I contacted Natural Retreats to request a voucher (not even a refund) to be used in the future at one of their properties...since the person that made the reservation was hospitalized at Mount Sinai in NYC. They first said that they would work with me - and then later said that they would not offer ANY refund or allow any change to this reservation. I was willing to be very flexible with any arrangements...I just didn't want my very sick friend to be out thousands of dollars for a vacation that she couldn't take. I knew that the reservation would be quickly filled, which it was. There are cancellation 'policies' ... and then there is also common decency. There is NO REASON that Natural Retreats should benefit by making 150% on this reservation. It's not anyone's responsibility that my friend is sick - but I made a very reasonable request. They were also very rude to me...obvious that this company has no soul. Please give your money to another company that values its customers.

We booked a cabin for our wedding and paid it in full. Months later they reached out to say the cabin was sold and we could no longer stay there. So now that we are so close to the wedding day, there are no more cabins available that are close. Be careful and read your contract with them. Or you'll get screwed.

Be VERY cautious placing your trust with Natural Retreats. We were financially damaged by Natural Retreats when we placed our trust in using them for our vacation property rental this month. We booked and paid in full, for a North Lake Tahoe property, 4 months in advance, for a 8 day stay over a holiday weekend and the following week. Natural Retreats canceled our reservation very shortly before the holiday weekend by way of brief email, with not so much as any attempt to remedy their cancellation. As we already created a number of location specific bookings for our activities and had other friends in the area, it was a shock and created a nightmare of coordination. We were lucky to find, on our own efforts, with no assistance, another property. But of course it was $2000 more than our original reservation, due to the last minute need, and not as nice, due to the low inventory at that time. And frankly, we were just lucky to find something. Natural Retreats has a “contract” when you book that essentially provides ZERO guaranteed protection to the customer. This means the customer is essentially liable for Natural Retreat cancellations or failure to deliver on the expectation of service paid for. If the customer would have a last-minute issue of course, the contract offers very little flexibility and no leverage to the customer. In our case, we asked for nothing in advance. After being cancelled (left high and dry), we asked for assistance to book something else. The manager of bookings “Blake ” essentially ghosted us. We sent several emails and two un-returned phone calls to his voicemail for over 5 days, and we still had not received refund until we advocated for our need for refund to basic customer service phone agents. To this date, we have never received any replies to any of our communication. Trusting Natural Retreats did earn us a monetary loss, several day’s worth of last minute goose chasing to find a replacement property, the pleasure of being ghosted by “Blake”, and the honor of providing Natural Retreats with a several thousand dollar interest free loan for several months, while they held on to our money, before unceremoniously canceling on us, at the last minute. We travel extensively domestically and internationally. We are essentially locals in the Lake Table area, having been previous business owners in the area. We have had numerous interesting scenarios occur in our travels and interactions because life is full of complications and moving parts. Frankly, it’s nothing new and is part of the fun. Our experience is that a positive intent and flexible nature on both sides almost always leads to a satisfying interaction and positive exchange for all. This is the first time we have ever seen such uncaring, vacant and poor handling in property management in this area. We have never been treated like this and feel genuinely used and abused. The good news is that we had an amazing holiday in Lake Tahoe and absolutely loved our time here. The buyer beware message though, is please be VERY cautious in trusting Natural Retreats, based on our experience.

I would not do business with Natural Retreats. They use 3rd party businesses to advertise the same properties that they advertise and their systems do not sync. We booked a home in Cape San Blas through Topvillas (down payment on 5/14 & final payment on 6/9). A week later after they received our final payment, Topvillas told us the home was double booked and they canceled our trip. We are out money for flights as well as no summer vacation this summer. DO NOT use this company to book your vacations!

Wish I would have seen this site for reviews before booking but thought I could trust Marriott Home & Villas to certify companys and their proprties. 6 month later still no manger ever called to address the issues or offer compensation for false advertising and a ruined trip. Main issues: - Arrive and lock box doesn't work to let us in with provided code. Discover after digging through emails to find another code and that works - Dirty sheets in the bedroom with dirt in them. - Fans covered in inch plus layer of dust build up - Door of Downstair bed room to the outside doesnt fully work and step has damaged tile so have to be extra careful trying to go in and out. - No wifi as stated. Not big deal except the landline has no dial tone and their is no cell service. Have to go out in a thunderstorm to try and find somewhere to call to get fixed so if an emergency we can call out. - No working hot tub. Technically there is one which was part of why we booked but didnt work. Never fixed so could not use it. - Low water pressure and no hot water when tried to wash dishes. - Go to take a shower and same problem. Almost no pressure and ice water. Call about issue... Kept being told fixed but not...so after 3 days of almost no water and us having to push for hot water heater to be checked they realize the hot water heater was full of sediment. by that point we are having to leave early as it wasnt safe to clean my 3 year old because of water temp being so cold and such low pressure. They didnt fix the day on lake so we all had to sleep with lake water on us so left to get cleaned. When called to say we had to leave early and wanted a manager to call the employee was rude, acted annoyed we dare leave early, no offer of compensation for them ruining a birthday trip and having us stay in such terrible conditions. Manager never called... No success getting to someone so having to work through the Marriott side instead.

We were looking for a Family Get-a-way for Thanksgiving. I came across Natural retreats and loved the pictures for Angel's Perch # 54 on July 2nd. Inquired about it and booked on July 4th, 2020. Thought we were going on an amazing family vacation from Nov 22-27th only to receive notification on Aug 31st that the cabin is no longer available. SERIOUSLY!! Now I had to find another cabin for the same dates after I had originally booked. Natural Retreats had nothing available to offer as a replacement. All they could say was they were sorry! A lot of good that did me. I had to try and find similar suitable accommodations and when I did, it was at another location and I had to pay 800$ more now because of the late booking date. The prices went up the closer to Thanksgiving. Natural Retreats did not offer any compensation, or anything because I had to do this. Very disappointed in this company!